Product Guide & Brand Ambassador

ARC'TERYX; Castle Rock (CO); On-site; USD 29,000 - 32,000; Part time

Benefits offered by this job

Employee discounts

Paid time off

401(k) matching

Parental leave

EAP

Job summary

Arc'teryx in Castle Rock seeks a Product Guide to deliver a best-in-class brand experience on the retail floor. You will share technical product knowledge, assist guests with solutions, and act as a brand ambassador both in-store and in local communities.

You will weave product details into conversations, support store initiatives, process transactions using the POS system, and help with inventory tasks. The role emphasizes customer service, flexibility, and a passion for outdoor living.

Qualifications

• Excellent customer service and communication.
• Available to work weekends.
• Self-motivated with strong problem-solving skills.
• Flexible and adaptable to ambiguity.
• Ability to balance autonomy and collaboration.

Responsibilities

• Deliver a best-in-class brand experience by sharing technical product knowledge and solving guest issues.
• Build a strong understanding of products and weave information into guest interactions authentically.
• Champion Arc'teryx as a brand ambassador in-store and in the community.
• Develop personal and professional passions with team support.
• Support guest experience by collaborating with store leadership on projects and brand initiatives.
• Provide feedback on merchandising and in-store experience to drive sales.
• Maintain an open, collaborative relationship with your team and store leadership.
• Support various store tasks as assigned by leadership.
• Answer store phones, voicemails, and emails; may respond on Epicenter social channels.
• Utilize the POS system to process transactions, warranties, Used Gear trade-ins, purchases, and returns.
• Receive and unpack inventory (boxes weighing 5-30 lbs).

Skills

Customer service

Problem solving

Product knowledge

Communication

Tools

POS system

Job description

Arc'teryx in Castle Rock seeks a Product Guide to deliver a best-in-class brand experience on the retail floor. You will share technical product knowledge, assist guests with solutions, and act as a brand ambassador both in-store and in local communities.

You will weave product details into conversations, support store initiatives, process transactions using the POS system, and help with inventory tasks. The role emphasizes customer service, flexibility, and a passion for outdoor living.