Brand Ambassador & Product Guide – Outdoor Gear

ARC'TERYX; Denver (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Growth programs

Flexible time off

Wellbeing support

Health coverage

401(k) match

Parental leave

Employee discounts

Job summary

ARC’TERYX in Denver seeks a Product Guide to deliver a best-in-class brand experience on the retail floor. You’ll share technical product knowledge, solve guest problems, and help customers find items that match their interests and needs.

You’ll champion the brand in-store and in the community while developing your passion for outdoor activities with support from the team. You must be enthusiastic about customer service, adaptable, and self-motivated, with a focus on autonomy and collaboration.

Qualifications

• Passionate about delivering exceptional customer service.
• Fun at work, and hold yourself accountable to what is required of you.
• Self-motivated, and enjoy problem solving.
• Remain highly flexible and adaptable when faced with ambiguity.
• Balance autonomy and collaboration.
• Inspire breakthrough thinking and continuous improvement.

Responsibilities

• Deliver a best-in-class brand experience through sharing technical product knowledge and problem solving.
• Build a strong understanding of products and weave information into guest interactions authentically.
• Champion ARC’TERYX as a brand ambassador in-store and in the community.
• Develop your passions both in and out of the store with the team’s support.
• Support elevating the guest experience with store leadership on projects and brand initiatives.
• Provide feedback on merchandising and in-store experience to drive sales.
• Maintain an open, collaborative relationship with the team and leadership.
• Assist with various store tasks as assigned by leadership.
• Answer store phones, respond to voicemails/emails; occasionally engage on Epicenter social channels.
• Utilize POS to process transactions, warranties, Used Gear trade-ins, purchases, and returns.
• Receive and unpack boxes for inventory (5–30 lbs).

Skills

Customer service

Problem solving

Flexibility

Autonomy

Collaboration

Outdoor enthusiasm

Job description

ARC’TERYX in Denver seeks a Product Guide to deliver a best-in-class brand experience on the retail floor. You’ll share technical product knowledge, solve guest problems, and help customers find items that match their interests and needs.

You’ll champion the brand in-store and in the community while developing your passion for outdoor activities with support from the team. You must be enthusiastic about customer service, adaptable, and self-motivated, with a focus on autonomy and collaboration.