Product-Focused Technical Business Analyst (Remote)

Public-Consulting-Group; North Carolina; Remote; USD 73,000 - 90,000; Full time

Job summary

Public Consulting Group is seeking a Technical Business Analyst, Product to join our Education team and support the EDPlan product. You will translate client needs into detailed requirements for the development team and help guide feature configurations.

You will own end-to-end incident management, lead defect triage with engineering and QA, and communicate status to clients while supporting product improvements and roadmap discussions. Remote-friendly, NC-based role with travel as needed.

Qualifications

• Strong critical thinking skills with the ability to gather information from diverse stakeholders.
• Excellent communication with clients and technical teams, especially during incidents or defect discussions.
• Ability to manage multiple priorities and meet deadlines under pressure.

Responsibilities

• Develops a deep, working knowledge of the EDPlan product and its configurations.
• Facilitates requirements gathering and translates business needs into specifications and wireframes.
• Owns incident management from start to finish, coordinating across teams to drive timely resolution.

Skills

Critical thinking

Communication

Multi-tasking

Attention to detail

Problem solving

Education

Bachelor's degree

Tools

JIRA

ServiceNow

Axure RP

Power BI

SQL

Job description

Public Consulting Group is seeking a Technical Business Analyst, Product to join our Education team and support the EDPlan product. You will translate client needs into detailed requirements for the development team and help guide feature configurations.

You will own end-to-end incident management, lead defect triage with engineering and QA, and communicate status to clients while supporting product improvements and roadmap discussions. Remote-friendly, NC-based role with travel as needed.