Technical Business Analyst, Product

Public Consulting Group; Northern (KY); Hybrid; USD 73,000 - 90,000; Full time

Benefits offered by this job

Medical and dental care benefits

401k

PTO

Parental leave

Bereavement leave

Job summary

Public Consulting Group is seeking a Technical Business Analyst, Product to bridge product management and technical analysis, maintaining a deep understanding of the EDPlan product while translating business needs into developer-ready requirements. This role prioritizes curiosity, problem-solving, and independent initiative.

The position is remote with occasional travel (~10–15%). You will coordinate with engineering and QA, document incidents and outcomes, and contribute to roadmap discussions

Qualifications

• Bachelor's degree in business, information systems, computer science, or related field.
• Experience with incident/defect investigation and client communication.
• Ability to manage multiple priorities under pressure and coordinate across teams.

Responsibilities

• Develop deep knowledge of the EDPlan product and its configuration.
• Facilitate requirements gathering and translate needs into specs, diagrams, and prototypes.
• Own incident management end-to-end and coordinate across teams to resolve issues.
• Lead defect triage, log issues, work with development on root cause and timelines.
• Coordinate with engineering and QA to plan tests and support UAT for new features.
• Serve as primary client liaison for defect status and release timing with clear updates.
• Support product improvements, feature configuration, and roadmap discussions.
• Manage multiple concurrent work streams across products and deadlines.

Skills

Critical thinking

Communication skills

Multitasking

Incident management

Defect triage

Education

Bachelor's degree

Tools

JIRA

ServiceNow

Axure RP

Power BI

SQL

Job description

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Education team offers consulting services and technology solutions to help schools, school districts, and state education agencies/ministries of education promote student success, improve programs and processes, and optimize financial resources. We work with clients to ensure all students have what they need to succeed. Services: Teaching Learning Solutions Data Systems IT Solutions Financial Solutions Equity in Education Equitable Education Recovery Services

The Technical Business Analyst, Product serves at the intersection of product management and technical business analysis, maintaining a deep and understanding of the product while managing incidents, resolving defects, and translating business and client needs into requirements that the development team can act upon. This role is suited to an individual who is curious, energized by new challenges, willing to engage with problems, ask questions, and determine solutions independently. Enthusiasm, adaptability, and drive are valued more than years of experience.

Key Responsibilities

• Develops a deep, working knowledge of the EDPlan product, including its configuration, behavior, and the impact of requested changes.
• Facilitates core SDLC activities, including requirements gathering and requirement-review sessions, and translates business needs into functional specifications, process and flow diagrams, and wireframes or prototypes.
• Owns incident management from start to finish, including identifying and escalating issues promptly, coordinating across technical and business teams to drive timely resolution, and documenting incidents and outcomes for future reference.
• Leads defect triage and resolution, including logging issues, partnering with development to determine root cause and establish fix timelines, verifying resolutions, and communicating status to closure.
• Coordinates with engineering and QA teams to plan and execute test processes and supports user acceptance testing for new features and releases.
• Serves as a primary point of client communication regarding defect status, incident updates, and release timing, translating technical detail into clear updates for non-technical audiences.
• Supports product improvement efforts, feature configuration, and new implementations or rollouts, and contributes product-informed perspective to roadmap discussions.
• Prioritizes and manages multiple concurrent activity streams, including incidents, defects, and project work, across products and deadlines, escalating issues as appropriate.
• Develops documentation, release notes, end‑user communications, and supports internal training for new features.

Required Skills and Experience

Education: Bachelor's degree, preferably in business, information systems, computer science, or a related field. Strong critical thinking skills, including the ability to gather information from diverse stakeholders, identify inconsistencies, and navigate ambiguity during incident or defect investigation. The ability to manage multiple concurrent priorities, including incidents, defects, and project deadlines, while remaining calm and organized under pressure. Curiosity and enthusiasm, demonstrated through a genuine interest in learning a new product, asking thoughtful questions, and understanding not only what the product does but why it works as it does. Confident and clear communication skills, both with clients and with technical teams, including during higher-stakes incident or defect conversations. Sound judgment and the maturity to recognize when to elevate an issue or request assistance. Strong attention to detail and organizational skills, with the ability to track issues through to resolution.

Preferred Experience

Two to five years of relevant experience in business analysis, technical support, incident management, or product-related work. Familiarity with defect or incident tracking tools (JIRA, ServiceNow), wireframing tools (Axure RP), or data tools (Power BI, SQL) is a plus. Prior Education field experience, experience with education data systems, or related experience is a plus.

Working Conditions

Remote, with occasional (~10-15%) travel to client sites, PCG offices, and other venues for client and team working sessions/meetings

Compensation

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

• medical and dental care benefits
• 401k
• PTO
• parental leave
• bereavement leave

Range: $73,000 - $90,000

PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com. Click here to access our privacy notice to California job applicants regarding the collection of personal information.