Product Enablement Analyst: Drive Training & Adoption

First Advantage Global operating Centre; United States; Remote; USD 55,000 - 65,000; Full time

Job summary

First Advantage is seeking a Product Analyst to bridge product development and customer support by enabling knowledge resources and ensuring clear communication across teams. The role focuses on maximizing product adoption through training content, onboarding materials, and well-documented processes.

You will collaborate with Product Management, Marketing, and Customer Success, deliver workshops and webinars, and maintain SharePoint knowledge repositories to support customers and internal

Qualifications

• Strong communication and presentation skills.
• Ability to translate complex product concepts into actionable content.
• Highly organized and detail oriented.
• Comfortable working cross-functionally in a fast-paced environment.

Responsibilities

• Develop and deliver product enablement programs for internal teams and external stakeholders.
• Assist with creation of training content, user guides, and onboarding materials for new product features and releases.
• Partner with Product Management, Marketing, and Customer Success to ensure consistent messaging and alignment.
• Assist with workshops, webinars, and knowledge-sharing sessions to drive product understanding and adoption.
• Create and maintain SharePoint knowledge repositories used by internal stakeholders to support and educate customers.
• Triage Product-related inquiries via Jira and ensure information is relayed and documented timely.

Skills

Proactive communication

Presentation skills

Facilitation skills

Cross-functional collaboration

Content creation

Tools

AzureDevOps

Jira

SharePoint

Job description

First Advantage is seeking a Product Analyst to bridge product development and customer support by enabling knowledge resources and ensuring clear communication across teams. The role focuses on maximizing product adoption through training content, onboarding materials, and well-documented processes.

You will collaborate with Product Management, Marketing, and Customer Success, deliver workshops and webinars, and maintain SharePoint knowledge repositories to support customers and internal