Product Development Program Manager: Guest Experience

Princess Cruises; Miami (FL); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Princess Cruises is seeking a Program Manager, Product Development to design and maintain a new planning and program management system for guest experiences onboard and in destinations.

You will partner with Hotel Operations, Guest Services, Entertainment and other departments to ensure clear ownership, timelines, and measurable results across the product lifecycle from concept through deployment and post-launch optimization.

Qualifications

• BS/BA in product, business management, design, or related field; MBA preferred.
• 5+ years of program management experience (product, design, hospitality, etc.).
• Ability to work across a wide range of stakeholders in a dynamic environment.
• PM Certification preferred.

Responsibilities

• Develop and maintain a planning and program management system for new guest experience initiatives onboard and in destinations.
• Track milestones and manage program budget; coordinate interdependencies across departments.
• Provide weekly/monthly status reports to stakeholders and leadership; create dashboards for decision making.
• Lead onboarding and manage relationships with key partners including vendor setup, contracting and budget tracking.

Skills

Communication

Leadership

Time management

Analytical thinking

Problem solving

Cross-functional collaboration

Education

BS/BA in product/business management/design

MBA preferred

PM Certification preferred

Tools

Microsoft Office

Excel

Project

Visio

Teams/SharePoint

AutoCAD/BlueBeam

Job description

Princess Cruises is seeking a Program Manager, Product Development to design and maintain a new planning and program management system for guest experiences onboard and in destinations.

You will partner with Hotel Operations, Guest Services, Entertainment and other departments to ensure clear ownership, timelines, and measurable results across the product lifecycle from concept through deployment and post-launch optimization.