Product Development Program Manager

Holland America Line Inc

Miami (FL)

Hybrid

USD 90,000 - 160,000

Full time

14 days+

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Benefits offered by this job

Cruise and travel privileges

401(k)

Employee Stock Purchase Plan

Training & professional development

Tuition & professional certification

Rewards & incentives

Job summary

Princess Cruises is seeking a Program Manager, Product Development to create and maintain a new planning and program management system supporting the guest experience onboard and at destinations.

You will partner with Hotel Operations, Guest Services, Entertainment and Marine Operations to align stakeholders, track milestones, and deliver on-time, on-budget initiatives. Hybrid Miami-based role requiring travel < 25%.

Qualifications

BS/BA degree in product, business management, design, or related field.
MBA or advanced degree preferred; PM Certification preferred.
5+ years of program management experience in product/design/hospitality or related industries.

Responsibilities

Develop and maintain a planning and program management system for guest experience onboard and in destinations.
Collaborate cross-functionally with Hotel Operations, Guest Services, Entertainment, Housekeeping, Onboard Revenue, Marine Operations, and other stakeholders.
Track milestones, manage dependencies, and ensure on-time delivery within budget; build dashboards for stakeholders.
Lead onboarding, vendor setup, contracting, and budget tracking; document and communicate product requirements to shipboard leadership.
Create and maintain key metric databases to support project decision making; identify risks and implement practical solutions.

Skills

Project management

Stakeholder management

Cross-functional leadership

Advanced Excel

Microsoft Office

Education

BS/BA in business, management, or related field

Tools

Microsoft Project

Visio

PowerPoint

SharePoint

Teams

AutoCAD

Job description

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone.

The Program Manager, Product Development, is responsible for developing and maintaining a brand-new planning and program management system to support the evolution of Princess Cruises' guest experience onboard and in destinations. This includes creating and maintaining tools to support decision making, resource allocations, consulting with key project stakeholders, recommending actions, and ensuring that projects are completed on time/on budget while meeting measurable goals.

Partnering cross‑functionally with Hotel Operations, Guest Services, Entertainment, Housekeeping, Onboard Revenue, Marine Operations, and other key stakeholders, the Program Manager will ensure that there is a clear understanding of who is doing what across stakeholders from various departments that are participating in product development including clear expectations of accountability, responsibility and deadlines for all workstreams – Follow up with stakeholders as needed to identify and alleviate bottlenecks throughout the product lifecycle from concept development through operational validation, implementation, and post‑launch performance optimization...

Here’s a summary of whatPrincessis looking for in the Program Manager, Product Development – Princess. Is this you?

Responsibilities:

Program Management System Development:

Create and maintain tools independently for the purpose of managing large, complex processes

Identify and recommend digital program management platforms

Incorporate scope, timelines, budets, responsibility assignment, success metrics, approvals, commitment and milestone tracking

Develop a financial model encompassing the budget baselines, funding milestones and KPIs

Program Delivery Management

Track program milestones and ensure on‑time delivery

Coordinate interdependencies accross departments and workstreams

Develop user‑friendly dashboards from scratch and regularly update as needed for project stakeholder reference and review

Stakeholder Communication and Alignment

Provide weekly / monthly status reports to stakeholders and senior levels of executive leadership

Build and maintain shared workspaces and team sites to foster efficient collaboration

Create and maintain standardize systems for filing common project documentation easing accessibility to the appropriate stakeholders

Project Support:

Lead onboarding and manage business relationships with key partners including brand and project orientations, vendor set‑up, contracting and deliverable, payment and budget tracking

Participate and prepare for cross‑functional working sessions to capture decissions, priorities and update the program management system accordingly

Clearly document and communicate product intent, standards, and operational requirements to shipboard leadership.

Create and maintain key metric databases and dashboards to support project decision making

Problem solving: Applies strong analytical and critical thinking skills to create tools and processes that can be used and understood by stakeholders through the organization. Proactively identifies risks, program gaps, and implementation challenges, developing practical and scalable solutions that enhance service delivery while maintaining operational efficiency.

Impact: Directly influences the efficiency of the product development team and cross‑functional effort to enhance the guest experience on time and within budget

Leadership: Leads cross‑functional project processes without direct authority, driving alignment and accountability across Hotel Operations, Guest Services, Housekeeping, Entertainment, OBR, Marine Operations, and shipboard leadership. Builds strong collaborative relationships to ensure successful concept development, operational validation, and rollout. Demonstrates ownership, initiative, and sound judgment while managing multiple priorities in a dynamic environment.

Technical/Computer Skills:

Proficiency in Microsoft Office, advanced in Excel, Project (or equivalent), Visio and PowerPoint.

Requires regular use of collaborative and communication platforms such as Microsoft Teams, SharePoint.

General understanding of how to read architectural drawings, material specifications and/or take measurements on drawings using programs on AutoCAD or PDF based programs such as BlueBeam Revu is a plus

For all roles:

Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.

Skills: Strong time management and organizational skills

Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.

The ideal candidate would typically have:

BS/BA degree in product, business management, design, and/or other relevant discipline related to the requirements of the position. MBA or advanced degree preferred. PM Certification preferred.

5+ years industry related experience and/or equivalent experiences (program management relating to product, design, hospitality, etc.) in other adjacent industries.

Ability to work across a wide range of stakeholders and subject matter experts in a highly complex and dynamic environment

Essential Experience Required:

Strong communications, ability to present confidently to senior leadership and cross functionals.

Able to synthesize results into concise written findings, create presentations, and communicate the strategic implications.

Self‑motivated and able to work effectively in a fast‑paced culture.

Strong critical thinking skills

Proven track record of success in a comparable position with a highly visible, prestigious, highly complex, and forward‑thinking organization

Accustomed to working with a highly diverse and remote work group

Exceptional interpersonal, communication and listening skills, including the ability to adjust style to successfully implement ideas across the business/ships and effectively interact with external and internal channels.

Highly analytical with proven success in problem identification and implementation of timely and cost‑effective solutions that meet company objectives.

Must exemplify the highest standards of honesty, integrity and discretion.

Detail‑oriented person who can tackle multiple projects and complex assignments.

Travel: Less than 25% with shipboard travel likely

Work Conditions: Work primarily in a climate‑controlled environment with minimal safety/health hazard potential.

Physical Demands:Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

This is a hybrid position, based in our Miami office. Candidates must be comfortable coming into the office 4 days/week (currently Monday‑Thursday).

Princess provides comprehensive and innovative benefits to meet your needs, including:

What You Can Expect

Cruise and Travel Privileges forYou andYourFamily
401(k)
Employee Stock Purchase Plan
Training & Professional Development
Tuition& Professional CertificationReimbursement
Rewards & Incentives

Our highest responsibility and top priorityiscompliance, environmental protection and the health, safety and well‑being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate VisionStatementand our Core Values at: princess.com/en-us/company-information

Princessis anequal-opportunityemployer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodation with the application process, upon your request, asrequiredtocomply withapplicable laws. If you have a disability and requireassistancein this application process, please contact careers@carnival.com .

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Job Info