Product & Customer Support Specialist

Paychex; Cincinnati (OH); On-site; USD 20,264 - 37,636; Full time

Benefits offered by this job

Medical coverage

Tuition reimbursement

401(k) with employer match

Flexible work-life balance

Paid time off for volunteerism

Job summary

Paychex is seeking a customer service representative in Cincinnati, Ohio. The role involves delivering quality service to clients through various channels, documenting interactions, and developing knowledge of Paychex products. A Bachelor's degree is preferred. The compensation range is $14.71 - $27.32 per hour, with numerous employee benefits including medical coverage and wellness programs. Join a company that values integrity, outstanding service, and personal development.

Qualifications

• Bachelor's Degree preferred.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat.
• Follows up on outstanding items to ensure completion.
• Documents all client interactions.
• Performs data input with strong prioritization.
• Develops working knowledge of Paychex products.

Education

Bachelor's Degree

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex is seeking a customer service representative in Cincinnati, Ohio. The role involves delivering quality service to clients through various channels, documenting interactions, and developing knowledge of Paychex products. A Bachelor's degree is preferred. The compensation range is $14.71 - $27.32 per hour, with numerous employee benefits including medical coverage and wellness programs. Join a company that values integrity, outstanding service, and personal development.