Bilingual Customer Support Specialist

Paychex Deutschland GmbH; Phoenix, Saint Petersburg, Cincinnati (AZ, FL, OH); On-site; USD 20,264 - 37,636; Full time

Benefits offered by this job

Medical coverage

Virtual wellness classes

Tuition reimbursement

401(k) + employer match

Adoption assistance

Financial assistance

Job summary

Paychex Deutschland GmbH is looking for enthusiastic customer service representatives in Phoenix, Arizona. The role involves providing customer support for Paychex products, utilizing various software tools and maintaining good customer relationships. Candidates with a Bachelor’s degree are preferred. The compensation ranges from $14.71 to $27.32 per hour, with additional benefits like medical coverage, paid time off, and development opportunities. A commitment to diversity and inclusion is part of the company ethos.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements.
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Develops and maintains a basic working knowledge of one or more Paychex products.
• Performs data input, maintaining strong prioritization and organization.
• Documents all client interactions.

Education

Bachelor's Degree - Preferred

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex Deutschland GmbH is looking for enthusiastic customer service representatives in Phoenix, Arizona. The role involves providing customer support for Paychex products, utilizing various software tools and maintaining good customer relationships. Candidates with a Bachelor’s degree are preferred. The compensation ranges from $14.71 to $27.32 per hour, with additional benefits like medical coverage, paid time off, and development opportunities. A commitment to diversity and inclusion is part of the company ethos.