Client Implementation & Support Specialist

Paychex; Allentown (Lehigh County); On-site; USD 30,334 - 41,328; Full time

Benefits offered by this job

Medical coverage

401(k) with employer match

Tuition reimbursement

Paid time off

Wellness classes

Job summary

Paychex is seeking a customer service representative to join their team in Allentown, PA. The role involves assisting clients via phone, email, and chat while ensuring high standards of service are maintained.

Ideal candidates will have experience in payroll processing and a Bachelor's degree. The position offers a competitive hourly rate along with numerous comprehensive benefits, including medical coverage and a 401(k) plan.

Qualifications

• Prior Payroll Processing Experience is preferred.
• Bachelor's Degree preferred.
• Detail-oriented and strong communicator.
• Experience in customer service is a plus.

Responsibilities

• Provide customer service for Paychex products.
• Document interactions with clients accurately.
• Mentor less experienced teammates.
• Meet Service Level Agreement standards.

Skills

Prior Payroll Processing Experience

Communication

Detail Oriented

Customer Service

Customer Relationship Management

Process Improvement

Data Entry

Data Analysis

Tax Preparation

Salesforce

Operations

Human Resources Information System (HRIS)

Education

Bachelor's Degree

Job description

Paychex is seeking a customer service representative to join their team in Allentown, PA. The role involves assisting clients via phone, email, and chat while ensuring high standards of service are maintained.

Ideal candidates will have experience in payroll processing and a Bachelor's degree. The position offers a competitive hourly rate along with numerous comprehensive benefits, including medical coverage and a 401(k) plan.