Product Analyst I — E2E Customer Experience

tsys; Cincinnati (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Global Payments in Cincinnati is seeking a Product Analyst I to join the E2E Customer Experience Servicing Product Team. You will help translate business needs into features within the SAFe Agile framework and work with stakeholders, product managers, and development teams to deliver value across customer touchpoints.

The role emphasizes collaboration with UX, engineering, operations, and marketing to shape strategies, monitor progress, and refine priorities for faster time-to-market and better

Qualifications

• Experience in business analysis and product management fundamentals.
• Excellent verbal and written communication for technical and non-technical audiences.
• Strong problem solving and time management across multiple deadlines.
• Able to work independently and within a multi-disciplinary team.

Responsibilities

• Understand business problems and translate into Features within SAFe Agile Train.
• Articulate product vision and features clearly for stakeholders and teams.
• Prioritize and manage Feature backlog based on value metrics.
• Define feature acceptance criteria and refine features with stakeholders and teams.
• Review demos to ensure alignment with acceptance criteria.
• Create PI release plans with input from stakeholders and end users.
• Monitor progress and provide updates to stakeholders as requested.
• Apply Agile methods with frequent inspection and adaption.
• Lead PI Planning and reviews with stakeholders and end users.
• Understand product strategy, market trends and company goals.

Skills

Business analysis

Product basics

Communication skills

Problem solving

Time management

Independent & cross-functional

Job description

Global Payments in Cincinnati is seeking a Product Analyst I to join the E2E Customer Experience Servicing Product Team. You will help translate business needs into features within the SAFe Agile framework and work with stakeholders, product managers, and development teams to deliver value across customer touchpoints.

The role emphasizes collaboration with UX, engineering, operations, and marketing to shape strategies, monitor progress, and refine priorities for faster time-to-market and better