Product Analyst I: Shape Global CX & Agile Delivery

Global Payments Inc.; Cincinnati (OH); On-site; USD 79,000 - 117,000; Full time

Job summary

Global Payments Inc. in the United States is seeking a Product Analyst I to join the E2E Customer Experience Servicing Product Team and help unleash the potential of every business. You will collaborate with Product Managers and stakeholders to translate business problems into features, manage backlogs, and support SAFe Agile trains across the organization.

The role emphasizes strong communication, analytical rigor, and the ability to work in a global, cross-functional environment.

Qualifications

• Strong understanding of business analysis, planning, development and management.
• Excellent verbal and written communication skills to technical and non-technical audiences.
• Proficiency in problem solving and time management.
• Ability to operate independently and within a multi-disciplinary team.

Responsibilities

• Work with Product Managers and stakeholders to translate business problems into Features in SAFe Agile Train.
• Articulate product vision and features clearly for stakeholders and development teams.
• Prioritize and manage Feature backlog based on value data metrics.
• Define acceptance criteria and refine features with stakeholders and teams.
• Review demos and provide feedback to ensure acceptance criteria are met.
• Create PI release plans with input from stakeholders and end users.
• Monitor progress and update stakeholders on status as requested.
• Apply Agile methods to promote frequent inspection and adaptation.
• Lead PI Planning and review meetings to communicate progress.

Skills

Business analysis

Communication

Problem solving

Time management

Independence

Job description

Global Payments Inc. in the United States is seeking a Product Analyst I to join the E2E Customer Experience Servicing Product Team and help unleash the potential of every business. You will collaborate with Product Managers and stakeholders to translate business problems into features, manage backlogs, and support SAFe Agile trains across the organization.

The role emphasizes strong communication, analytical rigor, and the ability to work in a global, cross-functional environment.