Product Analyst I, Customer Experience (E2E)

Global Payments; United States; On-site; USD 65,000 - 85,000; Full time

Job summary

Global Payments is seeking a Product Analyst I to join our E2E Customer Experience Servicing Product Team. Help us unlock the potential of every business by turning business problems into executable features within the SAFe Agile framework.

You'll work with product managers and stakeholders to articulate problems, prioritize feature backlogs, and refine requirements. Strong communication and collaborative skills are essential to succeed in a highly cross-functional environment.

Qualifications

• Strong understanding of business analysis, planning, development and management.
• Excellent verbal and written communication to technical and non-technical audiences.
• Proven problem solving and time management skills; ability to handle multiple deadlines.

Responsibilities

• Work with Product Managers and stakeholders to understand business problems and convert them into Features within SAFe Agile Train.
• Articulate product vision and features clearly to stakeholders, end users, and development teams.
• Prioritize and manage Feature backlog based on value data metrics.
• Establish acceptance criteria, refine Features with stakeholders, Train teams and end users.
• Review demos to ensure changes meet acceptance criteria.
• Create PI release plans with input from stakeholders and end users.
• Monitor development progress and provide updates to stakeholders.
• Apply Agile methods that encourage frequent inspection and adaptation.
• Lead PI Planning and review meetings and share outcomes with stakeholders.
• Understand product strategy, market, industry and company goals.

Skills

Business analysis

Planning

Management

Verbal and written communication

Problem solving

Time management

Independent working

Job description

Global Payments is seeking a Product Analyst I to join our E2E Customer Experience Servicing Product Team. Help us unlock the potential of every business by turning business problems into executable features within the SAFe Agile framework.

You'll work with product managers and stakeholders to articulate problems, prioritize feature backlogs, and refine requirements. Strong communication and collaborative skills are essential to succeed in a highly cross-functional environment.