Product Analyst I: Customer Experience & Digital Servicing

Global Payments Inc.; Denver (CO); On-site; USD 79,000 - 117,000; Full time

Job summary

Global Payments Inc. in Denver, Colorado, is seeking a Product Analyst I to join the E2E Customer Experience Servicing Product Team and help unlock the potential of global payments for business customers.

You will collaborate with product managers and stakeholders to translate business problems into features, prioritize backlogs, and help deliver value across SAFe Agile trains while continuously improving user experiences.

Qualifications

• Strong understanding of business analysis, planning, development and management.
• Excellent verbal and written communication skills to technical and non-technical audiences at various levels in the organization.
• Ability to operate independently and within a multi-disciplinary team.

Responsibilities

• Work with product managers and stakeholders to understand business problem statements and convert them into Features within the SAFe Agile Train.
• Articulate product vision and features in a manner clearly understandable to stakeholders, end users, and development teams.
• Prioritize and manage Feature backlog of SAFe Agile Train based on value data metrics.
• Establish Feature acceptance criteria, accept Features and refine Features with Product Managers, Stakeholders, Train Scrum teams, end users, etc.
• Review and provide feedback on demos to ensure Product changes meet acceptance criteria.
• Create PI release plans with input from stakeholders, end users, development teams and run support teams.
• Monitor the development progress and provide updates to stakeholders as requested.
• Apply Agile methods and processes that encourage frequent inspection and adaptation.
• Lead PI Planning and review meetings to communicate feedback on development achievements and share with Stakeholders and End Users.
• Understand product strategy, market, industry and company goals.

Skills

Business analysis

Stakeholder management

Agile methodologies

Verbal communication

Written communication

Job description

Global Payments Inc. in Denver, Colorado, is seeking a Product Analyst I to join the E2E Customer Experience Servicing Product Team and help unlock the potential of global payments for business customers.

You will collaborate with product managers and stakeholders to translate business problems into features, prioritize backlogs, and help deliver value across SAFe Agile trains while continuously improving user experiences.