Product Analyst I: Shape Global Customer Experience

Global Payments Inc.; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Global Payments Inc. is seeking a Product Analyst I to join the E2E Customer Experience Servicing Product Team. You will help translate business problems into actionable features within the SAFe Agile Train, coordinating with Product Managers and stakeholders to deliver value.

You will articulate requirements, prioritize the feature backlog, define acceptance criteria, and support PI release plans. The role emphasizes collaborative, cross-functional work across product, UX, engineering and

Qualifications

• Proven ability to define features from business problems.
• Experience translating requirements for engineering and stakeholders.
• Familiarity with SAFe Agile frameworks and product backlog.
• Strong communication across technical and non-technical audiences.

Responsibilities

• Collaborate with Product Managers to translate business problems into features.
• Prioritize feature backlog within SAFe Agile Train.
• Define acceptance criteria and review demos with teams.
• Create PI release plans with stakeholders and end users.
• Track progress and report updates to stakeholders.
• Apply agile practices to drive frequent inspection and adaptation.

Skills

Product analysis

Agile / SAFe

Stakeholder communication

Backlog management

Requirements gathering

Job description

Global Payments Inc. is seeking a Product Analyst I to join the E2E Customer Experience Servicing Product Team. You will help translate business problems into actionable features within the SAFe Agile Train, coordinating with Product Managers and stakeholders to deliver value.

You will articulate requirements, prioritize the feature backlog, define acceptance criteria, and support PI release plans. The role emphasizes collaborative, cross-functional work across product, UX, engineering and