Product Advisor IV: Craft Memorable EV Customer Journeys

Rivian; Normal (IL); On-site; USD 29,000 - 37,000; Full time

Job summary

Rivian is seeking a Product Advisor IV to join our Field Sales team in Normal, IL. You will own the customer journey from initial contact through post-purchase, delivering personalized experiences across in-person, phone, text and email channels.

You will educate customers on Rivian products, demonstrate vehicles, qualify leads, and build lasting relationships to grow the Rivian community and drive conversions. A high-energy, customer-first mindset is essential.

Qualifications

• Proven track record in high-velocity sales or customer-facing roles.
• Ability to manage a commission-based sales cycle.
• Strong communication and collaboration skills in English.

Responsibilities

• Achieve monthly and quarterly targets and KPIs.
• Deliver best-in-class customer experience at Rivian locations.
• Engage and qualify leads to drive satisfaction, repeat business and referrals.
• Conduct product demonstrations and tailor recommendations to customer needs.
• Build a healthy pipeline through high-touch, responsive service.
• Support and run retail activations and events to grow the Rivian community.

Skills

Sales experience

Customer engagement

CRM experience

Communication skills

English proficiency

Education

High School Diploma or equivalent

Tools

Salesforce

Job description

Rivian is seeking a Product Advisor IV to join our Field Sales team in Normal, IL. You will own the customer journey from initial contact through post-purchase, delivering personalized experiences across in-person, phone, text and email channels.

You will educate customers on Rivian products, demonstrate vehicles, qualify leads, and build lasting relationships to grow the Rivian community and drive conversions. A high-energy, customer-first mindset is essential.