Product Advisor IV - EV Brand Experience & Demos

Rivian; Syosset (NY); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Comprehensive benefits (life, medical,

Dental, vision, disability insurance

401(k) Plan and Employee StockPurchase

Job summary

Rivian is seeking a Product Advisor IV in New York to own the customer journey from initial contact to closing, across in-person, phone, text and email touchpoints. You will educate customers, demonstrate products, and build long-term relationships in Rivian's growing field sales network.

Successful candidates thrive in a fast-paced startup-like environment, are self-motivated, and passionate about the Rivian brand and EVs, delivering memorable experiences that drive loyalty and conversion.

Qualifications

• Preferred 4+ years experience in Sales, Retail, Hospitality or similar fields highly preferred.
• At least 21 years of age.
• High School Diploma, GED, or other recognized high school equivalency credential required.
• Proven track record in a high-velocity customer engagement cycle, from prospecting to closing.
• Experience succeeding in a face-paced, dynamic start up environment with continuous iteration and changes
• Experience using CRM systems (Salesforce preferred).
• Strong communication and collaboration skills (written and verbal).
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays.
• Ability and willingness to travel as needed to support events, new market launches, etc.
• Working knowledge of Microsoft Programs (Word, Excel, PowerPoint, Teams) and Google Workspace.
• Comfortable operating large, high performance vehicles and conducting demo drives with customers.
• Must have a valid driver's license in the state/province of residence that you will be driving/operating a vehicle.
• No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period; Will be subject to continuous Motor Vehicle Record (MVR) monitoring.
• Ability to obtain and maintain local sales licenses if applicable in your state/province.

Responsibilities

• Achieve monthly and quarterly targets and KPIs including demo drives and conversion support.
• Ensure best-in-class customer experience at your location with Rivian values.
• Engage, qualify, and support leads across the customer journey.
• Provide product demonstrations and guide customers to suitable products and services.
• Maintain in-depth knowledge of Rivian products and community stories for decision-making.
• Build and manage a healthy customer pipeline with high-touch service.
• Host and support retail activations and events to connect with the Rivian community.
• Solicit customer feedback to identify pain points and opportunities for improvement.
• Stay informed on automotive and EV trends to build value and overcome objections.
• Share best practices with teammates to foster learning and winning culture.
• Resolve customer escalations and cascade issues to teams.
• Communicate business trends to leadership with recommendations.
• Support and motivate teammates with clear direction and feedback.
• Coach for exceptional performance and monitor customer sentiment.
• Perform keyholder duties and daily operational checklists, team huddles, and recaps.
• Handle back-of-house duties, food & beverage support, shipping/receiving, space upkeep and displays.
• Uphold Rivian playbooks and onboarding to deliver great community experiences.
• Take on additional projects and assignments as needed.

Skills

CRM Salesforce

Communication skills

Microsoft Office

Google Workspace

Driver's license

Travel willingness

Flexible schedule

Education

High School Diploma or equivalent

21+ years old

Tools

Salesforce

Word/Excel/PowerPoint

Teams

Google Workspace

Job description

Rivian is seeking a Product Advisor IV in New York to own the customer journey from initial contact to closing, across in-person, phone, text and email touchpoints. You will educate customers, demonstrate products, and build long-term relationships in Rivian's growing field sales network.

Successful candidates thrive in a fast-paced startup-like environment, are self-motivated, and passionate about the Rivian brand and EVs, delivering memorable experiences that drive loyalty and conversion.