Product Advisor IV — EV Field Sales Leader

Rivian; Colmar (PA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

401(k) Plan

Employee Stock Purchase Program

Medical, dental, vision insurance

Vacation and paid sick leave

Job summary

Rivian is seeking a Product Advisor IV for its Field Sales team in Pennsylvania to build relationships with prospective customers and grow the Rivian community. You will own the customer journey, educate and inspire across in-person, phone, text and email interactions, and contribute to a high-performance culture.

You will thrive in ambiguous environments, deliver personalized experiences, drive conversions, and collaborate with teammates to expand brand loyalty through exceptional service and

Qualifications

• Preferred 4+ years experience in Sales, Retail, Hospitality or similar fields.
• At least 21 years of age.
• High School Diploma, GED, or other recognized high school equivalency credential required.
• Proven track record in a high-velocity customer engagement cycle, from prospecting to closing, in a commission-based environment.
• Experience succeeding in a face-paced, dynamic start up environment with continuous iteration and changes
• Experience using CRM systems (Salesforce preferred).
• Strong communication and collaboration skills (written and verbal).
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays.
• Ability and willingness to travel as needed to support events, new market launches, etc.
• Working knowledge of Microsoft Programs (Word, Excel, PowerPoint, Teams) and Google Workspace, with the ability to learn new tools quickly.
• Comfortable operating large, high performance vehicles and conducting demo drives with customers.
• Must have a valid driver’s license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from).
• No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period; Will be subject to continuous Motor Vehicle Record (MVR) monitoring.
• Ability to obtain and maintain local sales licenses if applicable in your state/province.

Responsibilities

• Consistently achieve or exceed monthly and quarterly targets and other key performance indicators such as demo drive volume, pipeline management, conversion support, customer satisfaction, and NPS.
• Ensure customer experience at your location(s) is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture.
• Proactively engage, qualify, and support leads, following up across various stages of the customer journey to increase satisfaction, repeat business and referrals.
• Provide static and dynamic product demonstrations, asking open-ended questions to understand customers’ needs and recommend suitable products and services.
• Maintain and share your in-depth knowledge of our products and services, features and benefits, and community stories to effectively guide customers in their decision-making process when considering Rivian.
• Build and manage a healthy customer pipeline by establishing positive, long-term relationships via high touch, responsive service.
• Host and support a variety of retail activations and experiential events to generate demand and connect with the broader Rivian community.
• Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement.
• Stay up to date on the automotive and EV competitive landscape and trends to keep a close pulse on what customers are considering, effectively build value in our products, and overcome objections.
• Share success strategies, best practices and continuous feedback with teammates to cultivate a culture of learning and winning together built on trust.
• Resolve customer escalations in the moment and promptly cascade outstanding issues to the appropriate teams.
• Communicate business trends and data to the leadership team with recommendations regarding areas of opportunity.
• Support and motivate fellow team members by providing clear direction and feedback.
• Pay close attention to customer sentiment and the quality of the service provided; coaching for exceptional performance.
• Perform keyholder location opening and closing duties and ensure policy & procedure are followed; duties include completing operational checklists, leading team huddles, and writing daily business recaps.
• Execute day to day operational duties, back of house upkeep, food & beverage support, shipping and receiving duties, general space upkeep, cleaning duties, and building or maintaining visual displays, and events as necessary.
• Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our community members and team.
• Take on additional projects, duties and assignments as required and/or by request from commercial leadership.

Skills

Customer engagement

CRM experience

Communication skills

Sales experience

Team collaboration

Flexible schedule

Education

High School Diploma

GED

Tools

Salesforce

Microsoft Word

Excel

PowerPoint

Teams

Google Workspace

Job description

Rivian is seeking a Product Advisor IV for its Field Sales team in Pennsylvania to build relationships with prospective customers and grow the Rivian community. You will own the customer journey, educate and inspire across in-person, phone, text and email interactions, and contribute to a high-performance culture.

You will thrive in ambiguous environments, deliver personalized experiences, drive conversions, and collaborate with teammates to expand brand loyalty through exceptional service and