Producer Services & Licensing Specialist

Athene; West Des Moines, Northern (IA, KY); Hybrid; USD 42,000 - 58,000; Full time

Job summary

Athene in West Des Moines, IA is seeking an Agency Representative to field inbound and outbound inquiries about producer contracting and commission payouts. You will resolve customer inquiries promptly while maintaining excellent service quality.

The role focuses on licensing, contracting, and commission processes, with duties spanning education of agents on payment methods and accurate documentation across channels.

Qualifications

• 1+ years of customer service experience required.
• Experience in licensing and contracting or compensation areas within the Life Insurance or Annuity industry preferred.
• Prior knowledge or experience with insurance contracts regulations is helpful.
• Efficient verbal and written communications with ability to explain complex concepts.

Responsibilities

• Receives and processes incoming calls and emails from producers and internal partners, providing accurate information on licensing and contracting processes and outstanding requirements.
• Educates agents on commission payment process, including commission calculations, schedules and statement information as well as payment amounts and options.
• Completes ACH and wire transactions for commission payouts, payout method changes, auditing commissions and emailing of commission statements for producers.
• Formulates communications with customers through various channels and adequately documents correspondence in systems.

Skills

Customer service

Verbal & written communication

Problem solving

Education

Bachelor's degree preferred

Job description

Athene in West Des Moines, IA is seeking an Agency Representative to field inbound and outbound inquiries about producer contracting and commission payouts. You will resolve customer inquiries promptly while maintaining excellent service quality.

The role focuses on licensing, contracting, and commission processes, with duties spanning education of agents on payment methods and accurate documentation across channels.