Agency Services Specialist - Contracts & Commissions Support

Sammons Financial Group Companies; West Des Moines (IA); On-site; USD 35,000 - 66,000; Full time

Benefits offered by this job

Health coverage

ESOP

401(k)

Paid time off

Tuition reimbursement

Volunteer time off

Career development

Work-life balance

Job summary

Sammons Financial Group in West Des Moines, IA is seeking a dedicated professional to provide accurate commissions and contracting support to agents and business partners, delivering exceptional customer service across multiple channels.

You will develop a knowledge base, manage agent data, handle inquiries, and collaborate with internal teams to resolve issues while maintaining compliance and high service levels.

Qualifications

• Bachelor's Degree Preferred
• Comprehensive knowledge of all major departmental functions and related systems
• Good understanding of the insurance industry including applicable laws and reporting requirements
• Ability to communicate effectively and tactfully with internal and external business partners
• Strong interpersonal skills include respect, patience, approachability, flexibility and ability to handle interruptions and multiple tasks on a daily basis
• Knowledge of and ability to maneuver through multiple information screens
• High degree of decision making ability using tact and good judgment
• Demonstrate professionalism and an aptitude for problem resolution
• Strong organizational skills
• Strong problem solving skills
• Ability to work efficiently and independently or in a team environment
• Able to adapt to frequent change

Responsibilities

• Respond to inquiries from agents and business partners with accuracy and timeliness.
• Develop and maintain knowledge base of Agency Services.
• Learn and manage tasks across platforms and systems.
• Maintain multiple job functions across emails, files, and systems.
• Resolve escalated issues and support management.
• Document actions in the system with detail.
• Collaborate with distribution partners to resolve contracting and commission issues.

Skills

Communication

Interpersonal skills

Multitasking

Adaptability

Time management

Education

Bachelor's degree preferred

Job description

Sammons Financial Group in West Des Moines, IA is seeking a dedicated professional to provide accurate commissions and contracting support to agents and business partners, delivering exceptional customer service across multiple channels.

You will develop a knowledge base, manage agent data, handle inquiries, and collaborate with internal teams to resolve issues while maintaining compliance and high service levels.