Post Issue Processing Specialist - Customer Service

Athene Employee Services, LLC; West Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Athene Employee Services, LLC in West Des Moines, IA is hiring multiple full-time positions for the Post Issue Processing team to deliver outstanding customer service to existing customers by handling requests from agents, policy owners, internal customers, and third parties. No annuity experience is required, as in-depth training and tools will be provided to ensure success in this role.

Candidates should have 1+ years of customer service experience, strong verbal and written communication, and

Qualifications

• 1+ years of customer service experience required.
• Ability to navigate multiple computer systems with minimal assistance.
• Proven effective verbal and written communications, while explaining concepts and processes to a diverse customer base.
• Knowledge of annuity products and annuity contract regulations preferred.

Responsibilities

• Processes transactions which may include address changes, beneficiary changes, withdrawals, surrenders, etc.
• Provides information or explanations of our products, along with terms and conditions of our policies
• Ensures and documents the appropriate response to each question, which can range from the simple to moderately complex
• Formulates correspondence with customers through both verbal and written methods
• Takes initiative to be a solution seeker

Skills

Customer service experience

Verbal and written communication

Education

College degree preferred

Military experience considered in lieu of degree

Job description

Athene Employee Services, LLC in West Des Moines, IA is hiring multiple full-time positions for the Post Issue Processing team to deliver outstanding customer service to existing customers by handling requests from agents, policy owners, internal customers, and third parties. No annuity experience is required, as in-depth training and tools will be provided to ensure success in this role.

Candidates should have 1+ years of customer service experience, strong verbal and written communication, and