Agency Services Rep I: Broker Support & Service Expert

Direct Staffing Inc; Cincinnati (OH); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Competitive hourly pay

Online continuing education

Employee discounts

Job summary

A staffing agency is seeking an Agency Services Rep I to provide advanced customer service support to brokers in Cincinnati, Ohio. This role involves handling inquiries related to commissions, product information, and other policies. The ideal candidate should have a high school diploma, one year of customer service experience, and strong communication skills. This position offers competitive pay at $17 per hour and requires availability for a 40-hour work week.

Qualifications

• One year of related customer service experience or equivalent education and experience.
• Previous health insurance industry experience preferred.

Responsibilities

• Assist agents and brokers via telephone or written communication.
• Respond to inquiries involving commissions and product information.
• Provide reports to brokers.
• Work on special projects.

Skills

Advanced oral communication skills

Advanced written communication skills

Advanced interpersonal communication skills

Advanced organizational skills

Problem-solving

PC skills

Education

High school diploma

Job description

A staffing agency is seeking an Agency Services Rep I to provide advanced customer service support to brokers in Cincinnati, Ohio. This role involves handling inquiries related to commissions, product information, and other policies. The ideal candidate should have a high school diploma, one year of customer service experience, and strong communication skills. This position offers competitive pay at $17 per hour and requires availability for a 40-hour work week.