Agency Support & Commissions Specialist

Athene; West Des Moines (IA); On-site; USD 42,000 - 55,000; Full time

Job summary

Athene in West Des Moines, IA, is seeking an Agency Representative to field inquiries about producer contracting and commission payouts. The role focuses on resolving customer questions accurately and promptly while delivering a superior service experience.

The position requires strong customer service skills, knowledge of licensing/contracting or commissions, and the ability to explain complex processes to a diverse audience. Bachelor's degree preferred but not required.

Qualifications

• 1+ years of customer service experience required, ideally in life insurance or annuities.
• Experience with licensing, contracting, or commissions preferred.
• Ability to explain complex processes to a diverse customer base.

Responsibilities

• Handle inbound/outbound inquiries on licensing and contracting.
• Educate producers on commission payments, schedules and statements.
• Process ACH/wire transactions for commissions and document actions.

Skills

Customer service

Licensing knowledge

Contracting processes

Communication

Education

Bachelor's degree preferred

Job description

Athene in West Des Moines, IA, is seeking an Agency Representative to field inquiries about producer contracting and commission payouts. The role focuses on resolving customer questions accurately and promptly while delivering a superior service experience.

The position requires strong customer service skills, knowledge of licensing/contracting or commissions, and the ability to explain complex processes to a diverse audience. Bachelor's degree preferred but not required.