PROCESSING SPECIALIST

Alpha Warranty Services, Inc.; South Jordan (UT); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision coverage

401k match program

Paid Time Off

Paid Holidays

Paid Volunteerism Time Off

Life and Disability insurance

Tuition Assistance Program

Onsite fitness center

Job summary

Alpha Warranty Services, Inc. is seeking a meticulous data entry and administrative support professional in South Jordan, UT. You will maintain agent and dealership records, review requests, and ensure compliance and accuracy across company systems.

The role involves processing documents, managing records, performing self-audits, meeting daily service levels, and supporting continuous improvement while communicating professionally with multiple departments.

Qualifications

• 1-3 years experience in data entry, processing, operations, or administrative support roles
• Proficiency in Microsoft Office Suite including Excel and Outlook
• Strong organizational skills with the ability to manage multiple tasks and deadlines
• High attention to detail with the ability to accurately review and process data
• Effective verbal and written communication skills with a professional, collaborative demeanor
• Experience with CRM, workflow, or task-tracking systems preferred (e.g., Microsoft Dynamics CRM)
• Basic understanding of operational processes, documentation standards, or compliance-driven environments
• Strong problem-solving skills and sound judgment, with a focus on accuracy and risk awareness
• Ability to work quickly, learn new tools, systems, and procedures
• Ability to work independently while knowing when to ask questions or escalating issues
• Experience working in an office setting; prior experience with loan processing, sales support or dealership operations strongly preferred
• Preferred experience supporting compliance-focused procedures, including documentation review, accuracy standards, and adherence to internal policies

Responsibilities

• Enter and maintain agent and dealership information in company systems with accuracy and timeliness
• Review and process requests submitted by Sales and internal teams, identifying missing or incorrect documentation
• Process agent commission updates and adjustments per guidelines and compliance requirements
• Ensure all agreements, contracts, and supporting documentation are complete and compliant
• Organize, maintain, and update records and files in line with policies and controls
• Perform self-audits and quality checks to identify errors and reduce risk
• Prioritize and manage incoming requests to meet daily service levels
• Research and resolve processing issues by reviewing data and collaborating with team
• Monitor outcomes and metrics using departmental tools, escalate issues as needed
• Participate in continuous improvement by providing workflow feedback and testing changes

Skills

Data entry

Attention to detail

Communication

Time management

Independent work

Problem solving

Tools

Microsoft Excel

Microsoft Outlook

CRM systems (Dynamics CRM)

Job description

Job Details

Job Location: Legal Address - South Jordan, UT 84095

Position Type: Full Time

You will stretch your talents as you work to maintain an in-depth knowledge of our available products and services and successfully communicate with multiple departments to ensure compliance requirements are met. Your attention to detail and accurate work is essential for success in this role.

A veteran owned business since 2002, Alpha Warranty Services is a multi-award-winning, nationally recognized Vehicle Service Contract (VSC) provider.With Alpha Warranty, you’ll have the opportunity to connect and collaborate with members of our awesome team for success in your job responsibilities, which, in addition to what we’ve described above, also include:

• Enter and maintain agent and dealership information in company systems with a strong focus on accuracy, timeliness, and data integrity
• Review and process requests submitted by Sales and internal teams, identifying missing, incorrect, or incomplete documentation and proactively following up as needed
• Process agent commission updates and adjustments in accordance with approved requests, established guidelines, and compliance requirements
• Ensure all agreements, contracts, and supporting documentation are complete, accurate, and compliant prior to processing
• Organize, maintain, and update records, files, and documentation in alignment with company policies, regulatory standards, and internal controls
• Perform self-audits and quality checks to identify errors, reduce risk, and maintain high accuracy standards
• Prioritize and manage incoming requests to meet daily service levels and project-based deadlines
• Research and resolve processing issues by reviewing system data, following documented procedures, and collaborating with team members when needed
• Monitor request outcomes and basic performance metrics using departmental tools, escalating issues or trends as appropriate
• Participate in continuous improvement efforts by providing feedback on workflows, testing changes, and supporting process enhancements

Qualifications

• 1-3 years experience in data entry, processing, operations, or administrative support roles
• Proficiency in Microsoft Office Suite, including Excel and Outlook
• Strong organizational skills with the ability to manage multiple tasks and deadlines
• High attention to detail with the ability to accurately review and process data
• Effective verbal and written communication skills with a professional, collaborative demeanor
• Experience with CRM, workflow, or task-tracking systems preferred (e.g., Microsoft Dynamics CRM)
• Basic understanding of operational processes, documentation standards, or compliance-driven environments
• Strong problem-solving skills and sound judgment, with a focus on accuracy and risk awareness
• Ability to work quickly, learn new tools, systems, and procedures
• Ability to work independently while knowing when to ask questions or escalating issues
• Experience working in an office setting; prior experience with loan processing, sales support or dealership operations strongly preferred
• Preferred experience supporting compliance-focused procedures, including documentation review, accuracy standards, and adherence to internal policies

What’s in it for you?

• An exceptionally supportive company culture that places people over profit
• Consistent Monday – Friday schedules
• Fair and competitive compensation + bonus opportunities
• Health insurance options with generous company contributions
• Dental and Vision coverage
• Life and Disability insurance (100% company paid + options for more!)
• Competitive 401k match program
• Paid Time Off (PTO) and Paid Holidays
• Paid Volunteerism Time Off (VTO) to support your community
• Legal and Pet insurance options
• Free Roadside Assistance for your personal vehicle
• Tuition Assistance Program
• Ongoing professional training and development
• Employee incentive and recognition programs
• A state-of-the-art office building with outstanding features and amenities, including free onsite fitness center, basketball court, game room with bowling alley, and electronically adjustable workstations

How well do our values align with yours?

We will always work to do the right thing and focus on the customer. We believe you must take action and be accountable to move forward. In the end, we all want to enjoy life! Do we sound like a match?

About Alpha Warranty Services

Alpha Warranty Services provides a full line of unique and useful vehicle protection products and services. Founded in 2002 on a value system of integrity, dependability, and providing the best service, Alpha Warranty has enjoyed consistent growth and helped forge long-term partnerships with industry-leading auto dealerships across the country. The company takes pride in creating quality product and service innovations and fostering employee development. Because of this, Alpha has received recognition from multiple organizations including the MWCN Utah 100 for Fastest Growing Company, the Salt Lake Tribune for being a Top Workplace, and the American Business Awards for Veteran-Owned Company of the Year. If you want a rewarding and challenging career where you can work hard and play hard, join the Alpha team today.

Learn more about Alpha Warranty and our affiliated companies atwww.alphawarranty.com andwww.alignsolarprotection.com