Processing Operations Lead & Performance Coach

Verramobility; Mesa (AZ); On-site; USD 66,000 - 85,000; Full time

Job summary

Verra Mobility is seeking a proactive supervisor to lead a team in our Mesa, AZ office. You will coach and train staff, address escalations, and monitor daily metrics to ensure efficient processing and service quality.

The role requires strong communication, collaboration across departments, and the ability to thrive in a fast-paced environment while supporting continuous improvement initiatives.

Qualifications

• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Ability to lead/facilitate meetings.
• Proficient with Office 365 and reporting databases.

Responsibilities

• Coaches and trains to improve processor performance.
• Acts as initial point of contact for escalations.
• Collects and disseminates daily metrics.
• Responds to inquiries in a professional, timely manner.
• Leads team in a fast-paced environment.
• Oversees office and team when supervisor is out.

Skills

Problem-solving

Communication

Meetings facilitation

Leadership

Office 365

Education

High school diploma or GED

Tools

Office 365

Reporting databases

Job description

Verra Mobility is seeking a proactive supervisor to lead a team in our Mesa, AZ office. You will coach and train staff, address escalations, and monitor daily metrics to ensure efficient processing and service quality.

The role requires strong communication, collaboration across departments, and the ability to thrive in a fast-paced environment while supporting continuous improvement initiatives.