Operations Supervisor

verramobility; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Verra Mobility, a global leader in smart transportation, seeks an Operations Supervisor for Event Processing within the Government Solutions division. The role emphasizes strong leadership, customer-centric service, and effective staffing to meet SLA targets.

The supervisor will coach staff, monitor inventory and forecasts, and collaborate with HR to address performance issues, while driving process improvements across the department.

Qualifications

• Bachelor's degree or equivalent work experience.
• At least two years of leadership experience; supervisory background is a plus.
• Ability to develop and engage with employees.
• Strong analytical, problem solving, and decision-making skills.
• Excellent verbal and written communication.
• Attention to detail and ability to multi-task and meet deadlines.

Responsibilities

• Develops and motivates employees through coaching and performance reviews.
• Monitors inventory levels and forecasts to ensure adequate staffing for SLA targets.
• Fosters a work environment where employees feel valued and engaged.
• Conducts regular 1-on-1s and team meetings to communicate updates.
• Addresses performance or behavior issues with HR involvement as needed.
• Tracks attendance and applies progressive discipline when required.
• Builds relationships with internal teams, customers, and vendors.
• Drives process improvements and change initiatives across the department.
• Manages escalated customer issues via phone, email, or in person.

Skills

Leadership

Communication

Analytical thinking

Problem solving

Time management

Relationship building

Attention to detail

Multi-tasking

Deadline orientation

Education

Bachelor's degree or equivalent

Equivalent work experience

Leadership exposure (2+ years)

Tools

Excel

Word

PowerPoint

Microsoft Office

Job description

Operations Supervisor (Event Processing)

Verra Mobility is a global leader in smart transportation. We serve our customers at their highest point of need, working behind the scenes to provide technology solutions to make mobility safer and easier. We enable smarter roadways by providing integrated technology to manage tolls, violations, and vehicle registrations for our commercial customers - rental car companies, fleet management companies and large fleet operators. We also work with government customers (municipalities and school districts) by installing, maintaining, and managing leading technology that positively impacts driver behavior and enhances road safety. Our products include red-light, speed, school bus stop arm, and bus lane cameras. As cities become smarter and mobility becomes more complex, connected, and automated, Verra Mobility makes life safer and easier on the road ahead.

Culture

Verra Mobility Corporation is a rapidly growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values-Do What's Right, Lead with Grace, Win Together, and Own It-in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

Position Overview

Position Overview: T his leader is someone who exercises good judgment and makes sound business decisions. A successful candidate will have a strong leadership foundation and be a self-starter who independently and successfully manages inventory levels along with ever-changing customer business requirements. The candidate must place great emphasis on high quality work paired with efficient production while also effectively fostering sustainable engagement. It is essential that this leader has a true customer-centric mindset, mindful of internal and external customers. The candidate should be able to assist Verra Mobility personnel with the development and maintenance of training materials that they will use to train incoming processors.

This Operations Supervisor will take direction from and collaborate closely with the Operations Manager of Event Processing within Verra Mobility's Government Solutions division.

Core Responsibilities

• Develops and motivates employees by means of strong communication, timely feedback, valuable coaching, and well-written and meaningful performance reviews.
• Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements.
• Actively identifies ways to continually create a work environment where employees feel highly valued and engaged.
• Conducts regular 1-on-1 sessions with each employee while also regularly communicating with their team via ongoing staff meetings and/or team huddles.
• Works with leader and Human Resources to address any sensitive employee performance and/or behavior issues in a very timely manner.
• Tracking attendance and tardiness; provides progressive discipline for attendance, performance, and/or behavior issues.
• Develops and continually strengthens working relationships with other internal departments, customers, and third-party vendors.
• Serves as a change-agent in helping to implement process and/or organizational change efforts across the department.
• Independently engages in service recovery activities by addressing escalated customer issues either in person, over the phone, or via email communications.
• Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements.
• Perform other duties as assigned.

Required Knowledge, Skills and Experience:

• Bachelor's degree required; or equivalent work experience.
• At least two years of leadership experience in some capacity; previous supervisor experience is a plus.
• Ability to develop and successfully engage with employees.
• Strong analytical, problem solving, and decision-making skills.
• Ability to maintain professionalism and to work well with others.
• Exceptional relationship building skills, both internal and external
• Strong verbal and written communication skills.
• Quality driven with a strong attention to detail
• Ability to prioritize, multi-task and meet all assigned deadlines.
• Strong computer skills using Microsoft Office (e.g., Word, PowerPoint, and especially Excel).

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What's Right. We champion integrity and good character. Our