Quality Assurance & Process Improvement Specialist

Verramobility; Mesa (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Office perks

Job summary

Verra Mobility is seeking a detail-oriented QA/Operations reviewer in Mesa, AZ to re-review processed events and ensure accuracy per client guidelines. You will collaborate with the Operations team and report to the Event Processing Supervisor to drive throughput and quality.

The role requires strong attention to detail, ability to identify and document errors, monitor for anomalies, and participate in stakeholder calls. 3–5 years processing and QA experience preferred.

Qualifications

• Preferred 3–5 years of processing experience.
• Quality assurance experience preferred.
• Working knowledge of processing rules and client requirements.
• Strong communication, both verbal and written.
• Strong problem-solving and analytical skills.
• Ability to document and report findings clearly.
• Experience with Office 365 and reporting tools.

Responsibilities

• Perform quality checks on open and closed events against manuals/QA standards.
• Update and document errors arising from QA findings.
• Process escalated queues and record errors.
• Participate in staff sessions for manuals and software updates.
• Perform other office/clerical duties as assigned.

Skills

Attention to detail

Strong communication

Analytical skills

Problem solving

Multi-tasking

Meeting facilitation

Office 365

Reporting databases

Tools

Reporting databases

Job description

Verra Mobility is seeking a detail-oriented QA/Operations reviewer in Mesa, AZ to re-review processed events and ensure accuracy per client guidelines. You will collaborate with the Operations team and report to the Event Processing Supervisor to drive throughput and quality.

The role requires strong attention to detail, ability to identify and document errors, monitor for anomalies, and participate in stakeholder calls. 3–5 years processing and QA experience preferred.