Customer Support Quality & Process Specialist

Verra Mobility Corporation; Sun City, Northern (AZ, KY); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Verra Mobility Corporation in Sun City, AZ seeks an administrative support specialist to provide explicit feedback to Customer Support, review system errors, and assist with leadership projects as needed. This role emphasizes accuracy, professional communication, and careful handling of documents.

You will operate office equipment, maintain paperwork, and support policy interpretation tasks, contributing to a smooth customer service workflow in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Proficient in Word, Excel and Outlook.
• Ability to operate office equipment such as copiers and scanners.
• Strong attention to detail and quality.
• Analytical thinking and problem-solving skills.
• Excellent written and verbal communication.
• Customer service aptitude and flexibility to assist others.
• Experience reading records and handling sensitive documents is a plus.

Responsibilities

• Provide explicit feedback to Customer Support agents professionally and positively.
• Review errors flagged by the system and implement proper corrections
• Assist with special T&R projects from leadership on an as-needed basis
• Perform paper trailing process to identify and resolve document-related issues

Skills

Word

Excel

Outlook

Attention to detail

Verbal communication

Written communication

Analytical thinking

Customer service

Problem solving

Education

High School Diploma or equivalent

Tools

Copiers & scanners

Mail opening machine

Job description

Verra Mobility Corporation in Sun City, AZ seeks an administrative support specialist to provide explicit feedback to Customer Support, review system errors, and assist with leadership projects as needed. This role emphasizes accuracy, professional communication, and careful handling of documents.

You will operate office equipment, maintain paperwork, and support policy interpretation tasks, contributing to a smooth customer service workflow in a fast-paced environment.