Customer Support Quality & Process Specialist

Verra Mobility Corporation; Sun City (AZ); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Verra Mobility Corporation in Sun City, AZ seeks an administrative support specialist to provide explicit feedback to Customer Support, review system errors, and assist with leadership projects as needed. This role emphasizes accuracy, professional communication, and careful handling of documents.

You will operate office equipment, maintain paperwork, and support policy interpretation tasks, contributing to a smooth customer service workflow in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Proficient in Word, Excel and Outlook.
• Ability to operate office equipment such as copiers and scanners.
• Strong attention to detail and quality.
• Analytical thinking and problem-solving skills.
• Excellent written and verbal communication.
• Customer service aptitude and flexibility to assist others.
• Experience reading records and handling sensitive documents is a plus.

Responsibilities

• Provide explicit feedback to Customer Support agents professionally and positively.
• Review errors flagged by the system and implement proper corrections
• Assist with special T&R projects from leadership on an as-needed basis
• Perform paper trailing process to identify and resolve document-related issues

Skills

Word

Excel

Outlook

Attention to detail

Verbal communication

Written communication

Analytical thinking

Customer service

Problem solving

Education

High School Diploma or equivalent

Tools

Copiers & scanners

Mail opening machine

Job description

• Provide explicit feedback to Customer Support agents professionally and positively.
• Review errors flagged by the system and implement proper corrections
• Assist with special T&R projects from leadership on an as-needed basis
• Perform paper trailing process to identify and resolve document-related issues

What we're looking for

• High School Diploma or equivalent
• Strong PC skills, including basic proficiency in Word, Excel, and Outlook
• Ability to use various equipment including computers, copiers, scanners, and mail opening machine
• Strong attention to detail and quality-driven
• The ability to problem solve using analytical thinking
• Excellent written and verbal communication skills
• Exceptional aptitude and flexibility toward serving and assisting others
• Skills in reading records and resolving complex issues under stressful conditions with customer records or policy interpretation

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It.We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right.We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Verra Mobility’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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