Process Optimization Manager - Hospitality & Cruise Ops

Norwegian Cruise Line Holdings Ltd.; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. in Miami, FL is seeking a Manager, Business Process Optimization to support initiatives that boost operational efficiency and revenue performance across the enterprise.

You will collaborate with senior leaders to identify opportunities, map current processes, and lead change management to ensure adoption of new practices while coordinating data-driven analyses and KPI deployment.

Qualifications

• Experience in project support and change management for process improvement.
• Ability to facilitate cross-functional continuous improvement initiatives.
• Strong analytical, problem-solving, and collaboration skills.
• Excellent verbal and written communication with stakeholders.
• Ability to manage multiple tasks and priorities.
• Proficiency in MS Office, especially Excel.

Responsibilities

• Collaborate closely with leadership to identify opportunities for process improvement projects.
• Utilize industry best practices and proven tools while engaging with internal stakeholders to effectively execute these initiatives, ensuring that all tasks align with organizational goals.
• Coordinate and help manage initiatives by supporting intake, prioritization, planning, and execution activities to enhance business processes across the organization.
• Collaborate on projects by handling communications, supporting training efforts, and ensuring operational readiness to achieve desired business outcomes.
• Develop flowcharts and process maps to document existing processes, assist in identifying improvement areas, and recommend potential solutions based on established metrics.
• Lead change management activities under the guidance of senior management to ensure smooth transitions during the implementation of process improvements.
• This includes fostering an environment that supports the effective adoption of new practices and minimizing resistance to change.
• Assist in the deployment of tools designed to measure relevant data, helping to identify key performance indicators (KPIs).
• Conduct data-driven analyses to support strategic business decisions, ensuring that insights are actionable and aligned with organizational objectives.
• Perform additional job-related functions, as assigned..

Skills

Project support & change management

Cross-functional collaboration

Analytical problem-solving

Communication skills

Multi-tasking

Excel proficiency

Education

Bachelor's Degree in Business Administration, Finance, Economics, Management Science, Engineering, or equivalent

Tools

Microsoft Excel

Job description

Norwegian Cruise Line Holdings Ltd. in Miami, FL is seeking a Manager, Business Process Optimization to support initiatives that boost operational efficiency and revenue performance across the enterprise.

You will collaborate with senior leaders to identify opportunities, map current processes, and lead change management to ensure adoption of new practices while coordinating data-driven analyses and KPI deployment.