Manager, Business Process Optimization

NCL Bahamas Ltd.; Miami (FL); On-site; USD 110,000 - 150,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is seeking a Manager, Business Process Optimization to support process improvement initiatives across the organization.

This role focuses on documenting current processes, identifying improvements, and driving data-driven decisions to boost revenue and efficiency. You will collaborate with leadership, map workflows, lead change management, and help deploy KPI measurement tools.

Qualifications

• Bachelor's degree in Business Administration, Finance, Economics, Management Science, Engineering or equivalent.
• Minimum 5 years' experience in Process Improvement; cruise/hospitality experience preferred.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Strong analytical, problem-solving, and collaboration skills.
• Excellent verbal and written communication; ability to manage multiple tasks.

Responsibilities

• Collaborate with leadership to identify opportunities for process improvement projects.
• Utilize industry best practices and proven tools while engaging with internal stakeholders to execute initiatives.
• Coordinate and support intake, prioritization, planning, and execution to enhance business processes across the organization.
• Assist in communications, training support, and ensuring operational readiness for changes.
• Develop flowcharts and process maps to document workflows and identify improvement areas.
• Lead change management activities to ensure smooth adoption of new practices and minimize resistance.
• Assist deploying tools to measure data and KPIs.
• Conduct data-driven analyses to support strategic decisions aligned with objectives.
• Perform additional job-related functions as assigned.

Skills

Project support

Change management

Cross-functional collaboration

Analytical thinking

Communication skills

Multi-tasking

Excel

Education

Bachelor's Degree in Business Administration, Finance, Economics, Management Science, Engineering

Tools

Microsoft Office Suite

Job description

GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

JOB SUMMARY:

The Manager, Business Process Optimization, plays a supporting role in process improvement efforts that impact NCLH's operational effectiveness and efficiency. This position contributes to optimizing systems and processes, which ultimately aids the organization in achieving revenue targets..

POSITION RESPONSIBILITIES:

Collaborate closely with leadership to identify opportunities for process improvement projects.

Utilize industry best practices and proven tools while engaging with internal stakeholders to effectively execute these initiatives, ensuring that all tasks align with organizational goals.

Coordinate and help manage initiatives by supporting intake, prioritization, planning, and execution activities to enhance business processes across the organization.

Collaborate on projects by handling communications, supporting training efforts, and ensuring operational readiness to achieve desired business outcomes.

Develop flowcharts and process maps to document existing processes, assist in identifying improvement areas, and recommend potential solutions based on established metrics.

Lead change management activities under the guidance of senior management to ensure smooth transitions during the implementation of process improvements. This includes fostering an environment that supports the effective adoption of new practices and minimizing resistance to change.

Assist in the deployment of tools designed to measure relevant data, helping to identify key performance indicators (KPIs).

Conduct data-driven analyses to support strategic business decisions, ensuring that insights are actionable and aligned with organizational objectives.

Perform additional job-related functions, as assigned..

QUALIFICATIONS:

DEGREE TYPE: Bachelor's Degree. FIELD(S) OF STUDY: Business Administration, Finance, Economics, Management Science, Engineering, or equivalent work experience. EXPERIENCE: Minimum 5 years experience in Process Improvement. Cruise/Hospitality experience preferred..

COMPETENCIES & SKILLS:

Experience in project support and change management associated with business process improvement. Demonstrated ability to facilitate cross-functional continuous improvement initiatives. Excellent analytical, problem-solving, and collaboration skills. Strong verbal and written communication skills for interacting with internal and external stakeholders. Ability to manage multiple tasks and prioritize effectively. Proficiency in Microsoft Office Suite, particularly Excel, for analyzing data and documenting work. Detail-oriented, adaptable, and team-oriented with strong interpersonal skills..

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY:

At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas Cruises New Releases

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We’re thrilled you’re here to explore career opportunities with our team. If you're driven and enjoy thriving in an environment that values People Excellence, you’re in the right place!

We’re incredibly proud of our team and the meaningful work we do every day. Our culture is built on Innovation, Collaboration, Transparency and Passion; our key Value Anchors that continue to drive our success and shape our future.

We’re excited to learn more about your background and experiences, and to see where this journey might take us together. Please introduce yourself and let’s get connected

Our team is committed to People Excellence and we make it our business to ensure that we recruit the best and the brightest talent to be a part of our growing company.

If you’re ready to take your career to the next level and collaborate with our team in driving innovation, guest experiences and operational excellence, then NCLH is the place for you!

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company that operates Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. With a combined fleet of 34 ships and itineraries to approximately 700 destinations worldwide, NCLH has exciting plans to expand our business in the years ahead. We expect to add 13 additional ships across the three brands through 2036.

To learn more about our brands, please visit: https://www.nclhltd.com/brands Norwegian Cruise Line https://youtu.be/_xCrwYz_7e8 Oceania Cruises https://youtu.be/E_aptk9QNvE Regent Seven Seas Cruises https://youtu.be/irx8sLBX0Sc