Guest Experience Innovation Leader

Norwegian Cruise Line Holdings Ltd.; Miami (FL); Presencial; USD 110.000 - 140.000; Jornada completa

Descripción de la vacante

Norwegian Cruise Line Holdings Ltd. in Miami seeks a Manager of Creative Experience Development to envision and shape innovative guest experiences that elevate the onboard journey and differentiate the brand.

You will translate business objectives into compelling concepts, lead ideation with cross-functional partners, and shepherd concepts from idea to fleetwide initiatives, impacting guest satisfaction and commercial success.

Formación

• Bachelor’s degree in Hospitality, Experience Design, Themed Entertainment, Marketing, Business, Design, Communications, or related field.
• 5+ years of experience in creative development, guest experience design, innovation, themed entertainment, hospitality, experiential marketing, attractions, or related industries.
• Demonstrated ability to develop and communicate innovative concepts from idea through strategic recommendation.
• Strong presentation, storytelling, facilitation, and communication skills.
• Experience leading cross‑functional collaboration and influencing stakeholders without direct authority.
• Strong analytical and problem‑solving capabilities.

Responsabilidades

• Develop innovative concepts that elevate the guest experience across all stages of the cruise journey.
• Create experience narratives, guest journeys, and concept frameworks for new products, spaces, attractions, and entertainment offerings.
• Translate business objectives and brand strategies into compelling guest-facing experiences aligned with operational and commercial goals.
• Facilitate ideation workshops and collaborative brainstorming sessions with internal stakeholders and external partners.
• Monitor emerging trends across hospitality, entertainment, attractions, retail, sports, technology, gaming, and experiential design.
• Conduct competitive benchmarking and evaluate emerging technologies, products, and creative concepts for potential implementation.
• Maintain a pipeline of innovative ideas aligned with strategic priorities, future guest expectations, and market trends.
• Develop concept briefs, vision documents, presentations, and business cases that clearly communicate recommendations, guest benefits, and strategic rationale.
• Evaluate and prioritize innovation initiatives based on guest impact, feasibility, operational considerations, and strategic value.
• Partner with Casino, Entertainment, Hotel Operations, Marketing, Onboard Revenue, Product, and other stakeholders to refine concepts and ensure alignment with business requirements.
• Support project teams throughout development to preserve the integrity of the original guest experience vision and engage external vendors, agencies, consultants, and industry partners as needed.
• Represent the department in executive reviews, innovation workshops, and strategic planning sessions, and perform other job‑related duties as assigned.

Conocimientos

Creative development

Guest experience design

Storytelling

Cross-functional collaboration

Stakeholder influence

Analytical thinking

Educación

Bachelor’s degree in Hospitality, Experience Design, Themed Entertainment, Marketing, Business, Design, Communications, or related field

Descripción del empleo

Norwegian Cruise Line Holdings Ltd. in Miami seeks a Manager of Creative Experience Development to envision and shape innovative guest experiences that elevate the onboard journey and differentiate the brand.

You will translate business objectives into compelling concepts, lead ideation with cross-functional partners, and shepherd concepts from idea to fleetwide initiatives, impacting guest satisfaction and commercial success.