Process Optimization Lead – Strategy & Change Management

Prestige Cruise Services LLC; Miami (FL); On-site; USD 110,000 - 150,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a Manager, Business Process Optimization to drive efficiency across operations. You will collaborate with senior leadership to identify opportunities, map processes, and lead change management across multiple functions.

The role emphasizes data-driven decisions, KPI measurement, and successful deployment of new practices to achieve revenue targets.

Qualifications

• Bachelor's Degree in Business, Finance, Economics, or related field.
• Minimum 5 years of experience in process improvement.
• Experience in cruise/hospitality industry preferred.

Responsibilities

• Collaborate with leadership to identify process improvement opportunities.
• Lead project support and change management for initiatives.
• Develop flowcharts and process maps to document current state.
• Coordinate intake, planning, and execution of improvement projects.
• Support training and communications for new processes.
• Ensure adoption and measure KPIs with data-driven analyses.

Skills

Process improvement

Change management

Data analysis

Cross-functional collaboration

Communication

Excel

Education

Bachelor's Degree

Tools

Excel

Job description

Norwegian Cruise Line Holdings Ltd. is seeking a Manager, Business Process Optimization to drive efficiency across operations. You will collaborate with senior leadership to identify opportunities, map processes, and lead change management across multiple functions.

The role emphasizes data-driven decisions, KPI measurement, and successful deployment of new practices to achieve revenue targets.