Manager, Business Process Optimization

Prestige Cruise Services LLC; Miami (FL); On-site; USD 110,000 - 150,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a Manager, Business Process Optimization to drive efficiency across operations. You will collaborate with senior leadership to identify opportunities, map processes, and lead change management across multiple functions.

The role emphasizes data-driven decisions, KPI measurement, and successful deployment of new practices to achieve revenue targets.

Qualifications

• Bachelor's Degree in Business, Finance, Economics, or related field.
• Minimum 5 years of experience in process improvement.
• Experience in cruise/hospitality industry preferred.

Responsibilities

• Collaborate with leadership to identify process improvement opportunities.
• Lead project support and change management for initiatives.
• Develop flowcharts and process maps to document current state.
• Coordinate intake, planning, and execution of improvement projects.
• Support training and communications for new processes.
• Ensure adoption and measure KPIs with data-driven analyses.

Skills

Process improvement

Change management

Data analysis

Cross-functional collaboration

Communication

Excel

Education

Bachelor's Degree

Tools

Excel

Job description

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

JOB SUMMARY

The Manager, Business Process Optimization, plays a supporting role in process improvement efforts that impact NCLH's operational effectiveness and efficiency.

This position contributes to optimizing systems and processes, which ultimately aids the organization in achieving revenue targets..

POSITION RESPONSIBILITIES

• Collaborate closely with leadership to identify opportunities for process improvement projects.
• Utilize industry best practices and proven tools while engaging with internal stakeholders to effectively execute these initiatives, ensuring that all tasks align with organizational goals.
• Coordinate and help manage initiatives by supporting intake, prioritization, planning, and execution activities to enhance business processes across the organization.
• Collaborate on projects by handling communications, supporting training efforts, and ensuring operational readiness to achieve desired business outcomes.
• Develop flowcharts and process maps to document existing processes, assist in identifying improvement areas, and recommend potential solutions based on established metrics.
• Lead change management activities under the guidance of senior management to ensure smooth transitions during the implementation of process improvements.
• This includes fostering an environment that supports the effective adoption of new practices and minimizing resistance to change.
• Assist in the deployment of tools designed to measure relevant data, helping to identify key performance indicators (KPIs).
• Conduct data-driven analyses to support strategic business decisions, ensuring that insights are actionable and aligned with organizational objectives.
• Perform additional job-related functions, as assigned..

QUALIFICATIONS

DEGREE TYPE: Bachelor's Degree.

FIELD(S) OF STUDY: Business Administration, Finance, Economics, Management Science, Engineering, or equivalent work experience.

EXPERIENCE: Minimum 5 years experience in Process Improvement. Cruise/Hospitality experience preferred..

COMPETENCIES & SKILLS

• Experience in project support and change management associated with business process improvement.
• Demonstrated ability to facilitate cross-functional continuous improvement initiatives.
• Excellent analytical, problem-solving, and collaboration skills.
• Strong verbal and written communication skills for interacting with internal and external stakeholders.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite, particularly Excel, for analyzing data and documenting work.
• Detail-oriented, adaptable, and team-oriented with strong interpersonal skills..

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY

• At a Glance
• Brand Overview
• Norwegian Cruise Line
• Oceania Cruises
• Regent Seven Seas Cruises
• New Releases

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.