Experience Design Manager: Guest Journey & Innovation

Norwegian Cruise Line; Miami, Northern (FL, KY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a Manager, Creative Experience Development in Miami to envision and shape guest experiences across entertainment, spaces, and technology-enabled touchpoints.

You will translate brand strategies into innovative concepts, lead workshops, and collaborate with Casino, Entertainment, Hotel Operations, Marketing, Onboard Revenue, and Product teams to deliver fleetwide initiatives.

Qualifications

• Bachelor’s degree in a relevant field.
• 5+ years in creative development, guest experience design, or related industries.
• Strong storytelling, presentation, and facilitation skills.
• Experience leading cross-functional collaboration and influencing stakeholders.

Responsibilities

• Develop concepts that elevate guest experiences across cruise journeys.
• Create experience narratives, journeys, and concept frameworks for new products and spaces.
• Translate brand strategies into compelling guest experiences aligned with goals.
• Facilitate ideation workshops with internal and external partners.

Skills

Creative development

Guest experience design

Storytelling

Presentations

Cross-functional collaboration

Trend analysis

Education

Bachelor’s degree in Hospitality, Experience Design, Themed Entertainment, Marketing, Business, Design, Communications

Job description

Norwegian Cruise Line Holdings Ltd. is seeking a Manager, Creative Experience Development in Miami to envision and shape guest experiences across entertainment, spaces, and technology-enabled touchpoints.

You will translate brand strategies into innovative concepts, lead workshops, and collaborate with Casino, Entertainment, Hotel Operations, Marketing, Onboard Revenue, and Product teams to deliver fleetwide initiatives.