Senior Process Optimization Manager

Norwegian Cruise Line; Miami, Northern (FL, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Norwegian Cruise Line is seeking a seasoned Manager, Business Process Optimization in Miami to drive cross-functional process improvements that boost efficiency and support revenue targets. You will map current workflows, collaborate with leaders, and manage change across the organization.

The role requires strong analytical abilities, experience in project support and change management, and a track record of delivering actionable data-driven insights using Excel and other tools.

Qualifications

• Experience in project support and change management related to business process improvement.
• Ability to facilitate cross-functional continuous improvement initiatives.
• Strong analytical and communication skills for stakeholder interaction.

Responsibilities

• Collaborate with leadership to identify opportunities for process improvements.
• Document and map existing processes; propose data-driven enhancements.
• Lead change management efforts to ensure adoption of new practices.
• Support KPI measurement and data analysis to guide decisions.
• Coordinate initiatives across departments to improve operational efficiency.

Skills

Cross-functional collaboration

Change management

Analytical thinking

Data-driven decision making

Stakeholder management

Education

Bachelor's Degree

Tools

Excel

Job description

Norwegian Cruise Line is seeking a seasoned Manager, Business Process Optimization in Miami to drive cross-functional process improvements that boost efficiency and support revenue targets. You will map current workflows, collaborate with leaders, and manage change across the organization.

The role requires strong analytical abilities, experience in project support and change management, and a track record of delivering actionable data-driven insights using Excel and other tools.