Process Optimization & Improvement Analyst

Seneca Resources Company, LLC; Pensacola (FL); Hybrid; USD 114,616,000 - 123,984,000; Full time

Job summary

Seneca Resources seeks a Business Process Improvement Analyst to optimize operations, reduce costs, mitigate risk, and enhance service quality. You will analyze current-state processes, map workflows, document requirements, and collaborate with SMEs to drive practical improvements.

This role emphasizes data-driven recommendations, ROI analyses, and change management as you design future-state processes and support cross-functional implementation across the organization.

Qualifications

• 5+ years in business process improvement or related field.
• Experience with root cause analysis, process analysis, and structured problem-solving.
• Experience mapping processes and documenting workflows.
• Gathering business requirements from stakeholders and SMEs.
• Knowledge of KPIs, data analysis, and visualization.
• Change management and process adoption experience.
• Bachelor's degree in Business/Operations or related field.

Responsibilities

• Analyze existing processes to identify inefficiencies, risks, bottlenecks, and improvement opportunities.
• Conduct end-to-end assessments to understand workflows and impacts.
• Collaborate with stakeholders to gather requirements and document current-state processes.
• Develop current-state and future-state maps, workflows, and process narratives.
• Partner with cross-functional teams to design and implement improved processes.
• Conduct root cause analysis and recommend practical solutions.
• Identify opportunities for standardization, automation, and improved customer experience.
• Evaluate performance, controls, and risks to support redesign.
• Create business cases and ROI analyses for improvements.
• Monitor results using KPIs and performance reporting.
• Assist with benchmarking against industry standards and leading practices.
• Use process modeling tools to visualize designs.
• Participate in change management to promote adoption.
• Present findings to stakeholders and leadership.
• Perform additional responsibilities as assigned.

Skills

Process mapping

Root cause analysis

Business analysis

Stakeholder collaboration

KPIs/metrics

Change management

Project management

Communication skills

Problem-solving

Data-driven recommendations

Education

Bachelor's degree in Business/Operations/Management

Lean Six Sigma certification

CBPP certification

Certified Lean Practitioner

Tools

Process modeling tools

Job description

Seneca Resources seeks a Business Process Improvement Analyst to optimize operations, reduce costs, mitigate risk, and enhance service quality. You will analyze current-state processes, map workflows, document requirements, and collaborate with SMEs to drive practical improvements.

This role emphasizes data-driven recommendations, ROI analyses, and change management as you design future-state processes and support cross-functional implementation across the organization.