Process Optimization Analyst — Lean, RPA & AI

W. R. Berkley Corporation; Jacksonville (FL); On-site; USD 81,000 - 116,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Job summary

W. R. Berkley Corporation in Jacksonville, FL is seeking a Process Improvement Analyst to assess, design and support enterprise process optimization across the company and its operating units.

You will partner with stakeholders to understand current-state processes and implement improvements across people, process, data, and technology. The role requires 3–5 years of experience in process improvement, Lean Six Sigma or PMP credentials, and strong communication and stakeholder management to work

Qualifications

• 3–5 years of relevant experience in process improvement or related field.
• Certifications in process improvement or project management (Lean Six Sigma Green Belt, PMP, Agile/Scrum, etc.).
• Experience assessing current-state processes and translating findings into actionable plans.
• Strong communication, presentation, and storytelling skills.
• Ability to manage a portfolio of initiatives with multiple stakeholders and risks.
• Cross-functional collaboration across business, operations, technology, finance and exec teams.

Responsibilities

• Lead and facilitate process improvement initiatives and promote Lean culture.
• Map, analyze, and redesign business processes to drive efficiency and reduce duplication.
• Gather requirements, manage stakeholders, and ensure readiness for change.
• Partner with BPO providers to standardize processes across units.
• Collaborate with Technology on RPA/BOTs and AI-driven automation.
• Lead cross-functional projects and maintain process documentation.
• Provide updates to governance groups and support ad hoc initiatives.
• Promote continuous improvement and measurable business value.

Skills

Process improvement

Lean Six Sigma

Project management

Agile delivery

Stakeholder mgmt

Analytical skills

Communication

Education

Bachelor’s degree in Business/IT/related field

Tools

Copilot

Microsoft Excel

PowerPoint

Word

Outlook

Teams

SharePoint

Process mapping tools

Job description

W. R. Berkley Corporation in Jacksonville, FL is seeking a Process Improvement Analyst to assess, design and support enterprise process optimization across the company and its operating units.

You will partner with stakeholders to understand current-state processes and implement improvements across people, process, data, and technology. The role requires 3–5 years of experience in process improvement, Lean Six Sigma or PMP credentials, and strong communication and stakeholder management to work