ERP & Process Improvement Analyst

Module X Solutions; Shreveport (LA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Job summary

Module X Solutions is seeking a Business Analyst to drive the adoption, optimization, and continuous improvement of our ERP system (Sage 100) and related tools across Operations, Supply Chain, Finance, Engineering, and Manufacturing.

The role focuses on process mapping, documentation, training development, user support, and guiding implementation progress. The candidate will translate business needs into actionable improvements and work with the Applications Manager to advance ERP rollout.

Qualifications

• 1–3 years of experience in business analysis, process documentation, training development, or related operational support roles.
• Experience in a manufacturing, industrial, or operations-driven environment preferred.
• Experience supporting ERP systems or business applications is a plus.
• SharePoint experience required; Visio experience strongly preferred.
• Experience developing training materials or SOPs preferred.

Responsibilities

• Develop clear, accurate process maps for operational workflows using SharePoint and Visio.
• Document current-state and future-state processes to support ERP adoption and standardization.
• Identify inefficiencies, gaps, and opportunities for improvement in collaboration with functional leaders.
• Create training materials, job aids, SOPs, and reference guides for ERP modules and related systems.
• Support user onboarding, including training sessions, walkthroughs, and reinforcement of best practices.
• Assist users who misunderstand or inconsistently apply ERP processes, helping correct bad habits and improve adoption.
• Provide day-to-day functional support for ERP usage questions, process clarification, and documentation needs.
• Partner with the Applications Manager to drive ERP implementation progress, module rollout, and adoption.
• Support testing, validation, and documentation of ERP changes or enhancements.
• Help coordinate training, communication, and change management activities.
• Assist with data cleanup, process alignment, and preparation for Sage certification training.
• Work closely with Operations, Supply Chain, Finance, Engineering, Manufacturing, HR, and IT to understand workflows and gather requirements.
• Translate functional needs into clear documentation, training materials, and process recommendations.
• Support continuous improvement initiatives and help reinforce standardized processes across departments.
• Manage tasks and priorities with minimal supervision.
• Proactively identify areas where documentation, training, or process clarification is needed.
• Maintain momentum on implementation tasks even when technical resources or leadership availability is limited.

Skills

Process mapping

Documentation

Training development

ERP usage support

Cross-functional collaboration

Education

Bachelor’s degree

Tools

SharePoint

Visio

Job description

Module X Solutions is seeking a Business Analyst to drive the adoption, optimization, and continuous improvement of our ERP system (Sage 100) and related tools across Operations, Supply Chain, Finance, Engineering, and Manufacturing.

The role focuses on process mapping, documentation, training development, user support, and guiding implementation progress. The candidate will translate business needs into actionable improvements and work with the Applications Manager to advance ERP rollout.