Process Management Leader: Data, Privacy & Controls

Socket.dev; McLean (VA); On-site; USD 134,000 - 153,000; Full time

Job summary

Capital One in McLean, VA seeks a Manager, Process Management to lead and optimize processes across Core Payment Platforms. You will drive process design, governance, and controls, influencing stakeholders to ensure flawless execution and compliance.

You will partner with Product, Technology and Intent Owners to deliver improvements, develop documentation, and monitor key metrics showing health and efficiency of processes. Strong communication and leadership are essential for success.

Qualifications

• Bachelor’s Degree or Military experience
• At least 3 years of experience in Process management
• At least 2 years of Jira experience
• 3+ years of Product, Business or Technical experience
• 4+ years of experience in Process management

Responsibilities

• Support the development of processes to support privacy and security, privacy controls, and manage privacy scoping
• Identify opportunities to streamline, automate and enhance our data management practices, processes and controls, and validations
• Develop and maintain formal process documentation, including procedures and process flow diagrams
• Work with team members to develop robust risk management processes
• Analyze data and influence others to proactively identify data risks and trends
• Consultation and representation of well managed processes, customer experience, and risk management for new intent
• Effectively partner with Product, Technology and Intent Owners to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions
• Collect data and information to provide transparency to senior leadership on the health of the process
• Identify and implement process improvements
• Track and resolve process breakdowns, issues and risk event
• Creating and validating processes
• Designing and producing metrics used to measure efficiency and effectiveness
• Driving process improvements aligned with desired customer outcomes

Education

Bachelor’s Degree

Tools

Jira

Job description

Capital One in McLean, VA seeks a Manager, Process Management to lead and optimize processes across Core Payment Platforms. You will drive process design, governance, and controls, influencing stakeholders to ensure flawless execution and compliance.

You will partner with Product, Technology and Intent Owners to deliver improvements, develop documentation, and monitor key metrics showing health and efficiency of processes. Strong communication and leadership are essential for success.