Process Excellence & Risk Leader

Capital One; San Jose (CA); On-site; USD 119,000 - 136,000; Full time

Job summary

Capital One seeks a Principal Process Manager to document, monitor and control critical process points, educate stakeholders on process usage, and lead cross-functional initiatives to ensure flawless execution.

You will analyze data, develop process documentation, and partner with Product and Technology to drive improvements while navigating privacy, security, and regulatory requirements.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 3 years of Risk Management Documentation experience
• At least 1 year of experience in Continuous Improvement methodologies

Responsibilities

• Support the development of processes to support privacy and security, privacy controls, and manage privacy scoping
• Identify opportunities to streamline, automate and enhance our data management practices, processes and controls, and validations
• Develop and maintain formal process documentation, including procedures and process flow diagrams
• Work with team members to develop robust risk management processes
• Analyze data and influence others to proactively identify data risks and trends
• Consultation and representation of well managed processes, customer experience, and risk management for new intent
• Effectively partner with Product, Technology and Intent Owners to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions
• Collect data and information to provide transparency to senior leadership on the health of the process
• Identify and implement process improvements
• Track and resolve process breakdowns, issues and risk events
• Creating and validating processes
• Designing and producing metrics used to measure efficiency and effectiveness
• Driving process improvements aligned with desired customer outcomes

Skills

Risk Management

Continuous Improvement

AI Documentation

Project Management

Product & Tech collaboration

PM Certification (PMP/Lean/Six Sigma)

Education

Bachelor’s Degree

Job description

Capital One seeks a Principal Process Manager to document, monitor and control critical process points, educate stakeholders on process usage, and lead cross-functional initiatives to ensure flawless execution.

You will analyze data, develop process documentation, and partner with Product and Technology to drive improvements while navigating privacy, security, and regulatory requirements.