Principal Process Manager: Lead Process Improvements

Capital One National Association; McLean (VA); On-site; USD 109,000 - 124,000; Full time

Job summary

Capital One in McLean, VA is seeking a Principal Associate, Process Manager to lead oversight of process improvements, analyze data for executive decision‑making, and drive customer‑focused process enhancements. The role requires strong communication, attention to detail, and adaptability.

With 4+ years in Process Management and a Bachelor's or military background, you will influence stakeholders and collaborate with teams to optimize operations while delivering measurable bottom‑line impact.

Qualifications

• Bachelor’s Degree or Military experience.
• At least 4 years of experience in Process Management.
• Ability to influence up to senior leadership.

Responsibilities

• Leading and owning oversight of smaller process improvement work.
• Collecting data and using analytics to inform leadership and executives.
• Identify and implement process improvements driving issue resolution/risk mitigation activities.
• Tracking and resolving process breakdowns.
• Understanding customers’ needs of the process and driving process improvements.
• Developing and maintaining formal process documentation including procedures and process flow diagrams.
• Acting as a subject matter expert to partner with project customers to achieve desired outcomes.

Skills

Process management

Influence up

Education

Bachelor’s Degree or Military experience

Job description

Capital One in McLean, VA is seeking a Principal Associate, Process Manager to lead oversight of process improvements, analyze data for executive decision‑making, and drive customer‑focused process enhancements. The role requires strong communication, attention to detail, and adaptability.

With 4+ years in Process Management and a Bachelor's or military background, you will influence stakeholders and collaborate with teams to optimize operations while delivering measurable bottom‑line impact.