Strategic Process & Risk Leader

Capital One; McLean (VA); On-site; USD 109,000 - 124,000; Full time

Job summary

Capital One in McLean, VA is seeking a Principal Process Manager to document, monitor, and improve critical business processes in alignment with policies and standards. You will educate stakeholders and drive flawless execution across teams.

You will lead cross-functional initiatives, develop process controls, and communicate risk insights to senior leadership while partnering with Product and Technology to deliver measurable improvements.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 3 years of Risk Management Documentation experience.
• At least 1 year of experience in Continuous Improvement methodologies.
• 2+ years of Project Management experience.
• 1+ years of experience working with Product and Technology teams.
• Certifications in BPM, PMP, Lean, Agile or Six Sigma are preferred.

Responsibilities

• Support the development of processes to support privacy and security, privacy controls, and manage privacy scoping.
• Identify opportunities to streamline, automate and enhance data management practices, processes and controls, and validations.
• Develop and maintain formal process documentation, including procedures and process flow diagrams.
• Work with team members to develop robust risk management processes.
• Analyze data and influence others to proactively identify data risks and trends.
• Consultation and representation of well managed processes, customer experience, and risk management for new intent.
• Effectively partner with Product, Technology and Intent Owners to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions.
• Collect data and information to provide transparency to senior leadership on the health of the process.
• Identify and implement process improvements.
• Track and resolve process breakdowns, issues and risk events.
• Creating and validating processes.
• Designing and producing metrics used to measure efficiency and effectiveness.
• Driving process improvements aligned with desired customer outcomes.

Skills

Analytical skills

Leadership

Communication

Influence across functions

Education

Bachelor’s Degree

Tools

PMP

Lean

Agile

Six Sigma

Job description

Capital One in McLean, VA is seeking a Principal Process Manager to document, monitor, and improve critical business processes in alignment with policies and standards. You will educate stakeholders and drive flawless execution across teams.

You will lead cross-functional initiatives, develop process controls, and communicate risk insights to senior leadership while partnering with Product and Technology to deliver measurable improvements.