Process Improvement Manager, Core Payments

Capital One National Association; United States; Hybrid; USD 122,000 - 153,000; Full time

Job summary

Capital One seeks a Manager, Process Management to document, analyze, and improve processes supporting Core Payment Platforms. You will educate stakeholders on process utilization and lead cross-functional initiatives.

Strong communication, leadership, and analytical skills are essential in a dynamic agile environment. This role focuses on privacy, data management, risk controls, and process enhancements, collaborating with Product, Technology and Intent Owners to deliver measurable improvements

Qualifications

• Bachelor’s degree or military experience required.
• 3+ years of experience in process management.
• 2+ years of Jira experience.

Responsibilities

• Support the development of processes to support privacy and security, privacy controls, and manage privacy scoping.
• Identify opportunities to streamline, automate and enhance data management practices, processes and controls, and validations.
• Develop and maintain formal process documentation, including procedures and process flow diagrams.
• Work with team members to develop robust risk management processes.
• Analyze data and influence others to proactively identify data risks and trends.
• Consultation and representation of well managed processes, customer experience, and risk management for new intent.
• Effectively partner with Product, Technology and Intent Owners to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions.
• Collect data and information to provide transparency to senior leadership on the health of the process.
• Identify and implement process improvements.
• Track and resolve process breakdowns, issues and risk events.
• Creating and validating processes.
• Designing and producing metrics used to measure efficiency and effectiveness.
• Driving process improvements aligned with desired customer outcomes.

Skills

Leadership

Communication

Analytical thinking

Stakeholder management

Risk management

Data analysis

Education

Bachelor's degree

Military experience

Tools

Jira

Job description

Capital One seeks a Manager, Process Management to document, analyze, and improve processes supporting Core Payment Platforms. You will educate stakeholders on process utilization and lead cross-functional initiatives.

Strong communication, leadership, and analytical skills are essential in a dynamic agile environment. This role focuses on privacy, data management, risk controls, and process enhancements, collaborating with Product, Technology and Intent Owners to deliver measurable improvements