Process Management Leader — Data-Driven Ops

Capital One Group; Richmond (VA); Hybrid; USD 122,000 - 139,000; Full time

Benefits offered by this job

Performance-based incentives

Job summary

Capital One is seeking a Manager of Process Management (Hybrid) to lead the Card Inventory forecasting, ordering, and supplier performance. You will guide a small team, monitor data trends, and collaborate across stakeholders to improve efficiency and data integrity.

The role requires strong leadership, experience in process and project management, and the ability to drive actionable roadmaps in a dynamic environment. A hybrid work arrangement is expected with on-site presence per policy.

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 3 years of experience in process management.
• At least 3 years of experience in project management.
• At least 3 years of experience in people management.
• At least 3 years of experience in relationship management.
• Bachelor’s Degree preferred.

Responsibilities

• Build data solutions, tools, and capabilities to enable forecasting for Suppliers.
• Set strategic direction and build a roadmap of initiatives to support the mission.
• Create an internal data and Insights into Action strategy and foster inclusion, belonging and development for key customers and stakeholders.
• Maintain relationships with stakeholders to influence decision-making and alignment.
• Craft and deliver presentations to senior leaders to guide discussions and decisions.
• Collaborate with leaders across functions to connect dots and amplify outcomes.
• Gather insights from routines and data sources to inform strategic priorities.
• Design and produce metrics to measure efficiency and effectiveness.
• Drive process improvements aligned with customer outcomes.
• Analyze data issues within department systems and correct them.
• Provide SME on processes in projects and meetings.

Skills

Process management

Project management

People management

Relationship management

Leadership

Data visualization

Data analytics

Stakeholder management

Education

Bachelor’s Degree

High School Diploma/GED

Job description

Capital One is seeking a Manager of Process Management (Hybrid) to lead the Card Inventory forecasting, ordering, and supplier performance. You will guide a small team, monitor data trends, and collaborate across stakeholders to improve efficiency and data integrity.

The role requires strong leadership, experience in process and project management, and the ability to drive actionable roadmaps in a dynamic environment. A hybrid work arrangement is expected with on-site presence per policy.