Hybrid Process Improvement Manager | Data-Driven Leader

Capital One Group; Chicago (IL); Hybrid; USD 122,000 - 139,000; Full time

Job summary

Capital One is seeking a Manager of Process Management in a hybrid role based near Riverwoods, IL. You will lead forecasting for card inventory, manage a small team, and drive process improvements using data marts and visualization to deliver measurable efficiency gains.

The role requires 3+ years in process, project, people, and relationship management, with a Bachelor’s degree preferred. It offers a salary range and a path to leadership with cross-functional impact.

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 3 years of experience in process management.
• At least 3 years of experience in project management.
• At least 3 years of experience in people management.
• At least 3 years of experience in relationship management.

Responsibilities

• Build well-managed data solutions, tools, and capabilities to enable proper forecasting for Suppliers.
• Build and advance the team's agenda by setting the strategic direction and building a roadmap of targeted initiatives that support our mission and mitigate risks.
• Create an internal data and "Insights into Action" strategy to establish a culture of inclusion, belonging and development while delivering for key customers and stakeholders.
• Build and maintain strong relationships with key stakeholders to influence decision-making and alignment.
• Craft and deliver compelling presentations to senior leaders to guide informed discussions and influence decisions.
• Collaborate with business leaders, operations, risk managers, product, tech, audit, legal, compliance, ESM, and intent to connect dots and amplify outcomes.
• Gather insights from various routines, data sources, and partners to inform strategic priorities.
• Design and produce metrics used to measure efficiency and effectiveness.
• Proactively drive process improvements aligned with desired customer outcomes.
• Analyze, identify, and correct data issues with systems used or owned by a department.
• Provide subject matter expertise on processes when representing the department in projects and other meetings.

Skills

Process management

Project management

People management

Relationship management

Education

Bachelor's Degree

Job description

Capital One is seeking a Manager of Process Management in a hybrid role based near Riverwoods, IL. You will lead forecasting for card inventory, manage a small team, and drive process improvements using data marts and visualization to deliver measurable efficiency gains.

The role requires 3+ years in process, project, people, and relationship management, with a Bachelor’s degree preferred. It offers a salary range and a path to leadership with cross-functional impact.