Card Delivery Ops Manager — Process & Vendor Lead

Capital One; McLean (VA); Hybrid; USD 134.000 - 153.000; Vollzeit

Zusammenfassung

Capital One is seeking a Manager for VM-Extended Operations in a hybrid capacity. You will lead a team, manage cross-functional initiatives, and drive process improvements across strategy, product, and tech partners.

The role emphasizes SLA negotiation with third parties, data-driven decision making, and actionable roadmaps to reduce risk and boost efficiency. The ideal candidate will have strong leadership, analytic skills, and experience in process management and vendor relations.

Qualifikationen

• Bachelor’s Degree or military experience required.
• 2+ years in Project or Process Management.
• 2+ years in Third-Party Vendor Management.
• 2+ years in People Management.

Aufgaben

• Build and advance the team’s strategic direction and roadmap.
• Manage talent and performance across the team.
• Influence decision-making through strong stakeholder relationships.
• Present to senior leaders to guide discussions and decisions.
• Collaborate with cross-functional partners to drive shared outcomes.
• Review supplier test results to ensure alignment with business intent.
• Maintain rigorous project progress documentation and readiness checklists.
• Drive process improvements aligned with customer outcomes.

Kenntnisse

Leadership

Strategic thinking

Data analysis

Cross-functional collaboration

Agile methods

Ausbildung

Bachelor’s Degree or military experience

Master’s Degree

Jobbeschreibung

Capital One is seeking a Manager for VM-Extended Operations in a hybrid capacity. You will lead a team, manage cross-functional initiatives, and drive process improvements across strategy, product, and tech partners.

The role emphasizes SLA negotiation with third parties, data-driven decision making, and actionable roadmaps to reduce risk and boost efficiency. The ideal candidate will have strong leadership, analytic skills, and experience in process management and vendor relations.