Process Excellence Manager

Capital One Group; Salt Lake City (UT); Hybrid; USD 122,000 - 139,000; Full time

Job summary

Capital One is seeking a Manager of Process Management to lead the Card Inventory process, forecast monthly, and ensure timely orders for cards and collateral. The role emphasizes data-driven decision making, process optimization, and cross‑functional collaboration with suppliers, finance, and project leads.

You will manage a small team, develop metrics and benchmarks, and drive improvements that lower costs and improve service levels in a hybrid work environment.

Qualifications

• Minimum of 3 years in process management.
• Minimum of 3 years in project management.
• Minimum of 3 years in people management and relationship management.

Responsibilities

• Lead the Card Inventory process and forecasting for all product lines.
• Manage a small team to ensure inventory and supplier performance.
• Develop and monitor data-driven KPIs and dashboards.
• Collaborate with stakeholders across the organization to align on process changes.

Skills

Process management

Project management

People management

Relationship management

Education

Bachelor's degree

Lean Six Sigma certification

Tools

Data marts

Data visualization

Job description

Capital One is seeking a Manager of Process Management to lead the Card Inventory process, forecast monthly, and ensure timely orders for cards and collateral. The role emphasizes data-driven decision making, process optimization, and cross‑functional collaboration with suppliers, finance, and project leads.

You will manage a small team, develop metrics and benchmarks, and drive improvements that lower costs and improve service levels in a hybrid work environment.