Process Management Lead: Forecasting & Optimization

Capital One Group; McLean, Richmond, Salt Lake City, Riverwoods (VA, VA, UT, IL); Hybrid; USD 134,000 - 153,000; Full time

Job summary

Capital One is seeking a Manager of Process Management in a hybrid role based in McLean, VA. You will lead forecasting for supplier capacity, manage a small team, and drive data-driven process improvements to boost efficiency and customer outcomes.

You will partner with various stakeholders across the organization to align roadmaps, monitor performance, and present insights to senior leaders. A Bachelor’s degree and 3+ years in process management are preferred.

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 3 years of experience in process management.
• At least 3 years of experience in project management.
• At least 3 years of experience in people management.
• At least 3 years of experience in relationship management.

Responsibilities

• Build data solutions, tools, and capabilities to enable forecasting for suppliers.
• Set strategic direction and build a roadmap of initiatives that support our mission.
• Create an internal data and Insights into Action strategy for stakeholders.
• Build and maintain relationships with key stakeholders to influence decisions.
• Craft and deliver presentations to senior leaders to guide discussions.
• Collaborate with business units to connect dots and amplify outcomes.
• Gather insights from data sources to inform strategic priorities.
• Design and produce metrics to measure efficiency and effectiveness.
• Proactively drive process improvements aligned with customer outcomes.
• Analyze data issues and provide SME input on processes during projects.

Skills

Process management

Project management

People management

Relationship management

Education

Bachelor’s Degree

Job description

Capital One is seeking a Manager of Process Management in a hybrid role based in McLean, VA. You will lead forecasting for supplier capacity, manage a small team, and drive data-driven process improvements to boost efficiency and customer outcomes.

You will partner with various stakeholders across the organization to align roadmaps, monitor performance, and present insights to senior leaders. A Bachelor’s degree and 3+ years in process management are preferred.