Card Delivery Ops Leader — Hybrid (Process Excellence)

Capital One Group; Richmond (VA); Hybrid; USD 122,000 - 139,000; Full time

Job summary

Capital One is seeking a Manager for Card Delivery Operations to lead the operational engine that brings card products to life. This hybrid role focuses on delivering new and redesigned products, building scalable processes, reducing risk, and ensuring flawless execution for customers.

You will guide cross-functional teams, secure resources, and drive strategic roadmaps, communicating outcomes to Senior Leaders while managing a team of 5-6 people in a fast-paced, agile environment.

Qualifications

• Bachelor’s Degree or military experience.
• At least 2 years of experience in Project or Process Management.
• At least 2 years of experience in Third-Party Vendor Management.
• At least 2 years of experience in People Management.
• Master’s Degree and certifications in Agile, Project Management Professional (PMP), Lean or Six Sigma are preferred.
• 5+ years of experience in Project or Process Management and in Third-Party Vendor Management are preferred.
• Experience in commercial printing methodologies and in credit or debit card issuance operations is preferred.

Responsibilities

• Build and advance the team’s agenda by setting the strategic direction and building a roadmap of initiatives.
• Manage talent and performance across the team.
• Develop strong relationships with stakeholders to influence decisions.
• Prepare presentations for senior leaders to guide discussions.
• Collaborate with cross-functional partners to deliver outcomes.
• Review and validate test results to ensure business intent.

Skills

Project management

Vendor management

People management

Communication

Education

Bachelor's degree

Master's degree

Job description

Capital One is seeking a Manager for Card Delivery Operations to lead the operational engine that brings card products to life. This hybrid role focuses on delivering new and redesigned products, building scalable processes, reducing risk, and ensuring flawless execution for customers.

You will guide cross-functional teams, secure resources, and drive strategic roadmaps, communicating outcomes to Senior Leaders while managing a team of 5-6 people in a fast-paced, agile environment.