Process Improvement Manager – Asset Integrity & Operations

Crown Castle Ltd; Phoenix (AZ); Hybrid; USD 112,000 - 155,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance

401(k) plan

Tuition reimbursement

Paid time off

Job summary

Crown Castle is seeking a Manager, Process Improvement (M2) to lead company-wide process optimization within the Assets & Operations group. The role focuses on designing data-driven process solutions, coordinating with stakeholders, and delivering measurable improvements in asset integrity and efficiency.

The ideal candidate has 5+ years leading complex process improvements, with supervisory experience and familiarity with standard project management practices.

Qualifications

• Bachelor's degree in business or related field.
• PMP certification or Lean Six Sigma preferred.
• Five (5)+ years’ experience in leading large scale, complex process improvement projects.
• 2-5+ years of supervisory experience preferred.
• Expert knowledge of and practice of the five project management process groups.
• Familiarity with site operations standards and practices, and cross-functional experience at Crown Castle is preferred, not required.

Responsibilities

• Leads the implementation of process improvement projects to achieve desired results.
• Innovatively design process solutions by analyzing data and evaluating key business components, while ensuring solutions are rightsized for the problem and within time, scope, and budget.
• Collaborate with many stakeholders to ensure a common understanding and bring the necessary skills and expertise to the improvement process.
• Enact lasting changes to how asset integrity is preserved by utilizing a consultative approach to department leadership that focuses on defining and measuring operational value delivered through people, tasks, and systems.
• Provide guidance and expertise to supported teams on process, leveraging unique cross-functional vista point and continuous improvement skillset to consult on problems, risks, and opportunities.
• Determines, allocates, and directs all process improvement project team resources.
• Spend time with teams across the organization to understand existing process and support them in identifying and understanding process improvement opportunities.
• Demonstrated ability to successfully resolve situations that are ambiguous, broadly defined, complex, diverse, and unprecedented.

Education

Bachelor's degree in business or related field

Job description

Crown Castle is seeking a Manager, Process Improvement (M2) to lead company-wide process optimization within the Assets & Operations group. The role focuses on designing data-driven process solutions, coordinating with stakeholders, and delivering measurable improvements in asset integrity and efficiency.

The ideal candidate has 5+ years leading complex process improvements, with supervisory experience and familiarity with standard project management practices.